What are the responsibilities and job description for the Customer Service/Dispatcher position at Goode Refrigeration?
We are looking for an experienced Service Dispatcher for a HVAC company. Must have a strong concern for quality and accuracy of work with a results-oriented focus. Must be a team player with a strong work ethic and have excellent customer service skills.
Primary Responsibilities:
· Maintain the service technician schedules.
· Enter service calls, schedules call and generates call debriefings with technicians daily.
· Maintain customer database, ensuring complete, accurate and updated entry of information.
· Receive and verify Technicians paperwork for accuracy and process.
· Respond to service technician requests both by online and phone.
· Follow up and schedule preventative maintenance service appointments.
· Review completed service work orders for accuracy.
· Effectively, manage conflict resolution with clients through clear communication, addressing all concerns, questions or problems expediently.
· Maintain a courteous demeanor with all customers and associates.
· Issue purchase orders. Input purchase order log into system daily.
Required Knowledge, Skills and Abilities
· Self-starter and someone who can prioritize and process information quickly pertaining to emergency and non- emergency related calls.
· Preferred 3 years’ experience in related industry dispatch and coordination.
· Geographical knowledge of service area. VA, MD and DC.
· Advanced communication and customer service skills.
· Experience in Microsoft Word and Excel.
· Must be detail oriented, have great follow up skills and the abilities to multi-task.
· Reliable transportation to/from our Manassas, VA office
Benefits:
Medical, Dental, Vision Insurance Contribution
401(k)
PTO
Disability Insurance
Life Insurance
Drug Free, EEOC Workplace
Please email Resume and Cover Letter
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $17