NetSuite Coordinator / NetSuite Support Specialist

Job Description

Summary/Objective

This individual will serve as the subject matter expert (SME) for NetSuite. The ideal candidate is a self-starter with strong problem-solving, organizational, and communication skills. They will oversee system functionality, facilitate business process improvements, and provide support and
training to users.

Essential Functions

• Act as the primary NetSuite support and subject matter expert.
• Collaborate with all departments to support and maintain the NetSuite ERP system.
• Test updates and upgrades before they are implemented to ensure no down time.
• Work with Project Manager to facilitate business process discussions, document key decisions, and implement ERP configurations and workflows.
• Serve as the change agent for NetSuite working with NetSuite consultants and third-party IT contractors.
• Oversee user training, help update SOPs, conduct webinars, and troubleshoot issues.
• Assist with all new developments, including customized upgrades and third-party applications (e.g., RF-Smart & Field Service).
• Act as the primary support contact for NetSuite-related inquiries and issues.
• Create and maintain reports, Saved Searches, and workflows in NetSuite.
• Serve as the liaison between internal teams, third-party developers, and NetSuite consultants.
• Ensure compliance with company policies and applicable regulations.

Competencies

• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and deadlines effectively.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to work both independently and collaboratively within a team environment.
• Adaptability to changing business needs and system enhancements.

Supervisory Responsibilities

• This position does not have direct supervisory responsibilities but will provide guidance and training to system users.
• Will be the liaison between the NetSuite consultants and internal departments.

Work Environment

• This job operates in a professional office environment with standard office equipment
  such as computers, phones, and printers.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to lift or move objects up to 15 pounds.

Travel Required

• Occasional travel may be required for training, conferences, or company meetings.

Required Education and Experience

• Hands-on experience with NetSuite process flows and daily procedures.
• Expertise in NetSuite report creation, Saved Searches, and workflow configuration.
• Familiarity with NetSuite supply chain and manufacturing modules.

Preferred Education and Experience

• Bachelors degree in Computer Science, Information Technology, Accounting, or a related field; or equivalent experience.
• Experience with NetSuite scripting and customization.
• Knowledge of Master Data Management and Sales Order Processing.
• Prior experience managing third-party NetSuite integrations.
• Strong IT and accounting knowledge with practical application in ERP systems.

Additional Eligibility Requirements

• Authorized to work in the U.S.
• Goodfellow Corporation participates in E-Verify.

Work authorization/security clearance requirements

Affirmative Action/EEO Statement
Goodfellow Corporation is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable laws.

Other Duties

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties, responsibilities, and activities may change at any time with or without notice to meet business needs and ensure compliance with applicable laws, including Utah labor regulations.

Salary : $60,000 - $80,000