What are the responsibilities and job description for the Store Manager - Automotive position at Goodguys Tire & Auto Repair?
At GoodGuys Tire & Auto Repair, we earned our name doing what’s right by our customers with every single vehicle service we perform. From brake repairs and AC service, to spark plugs and new tires, no matter what type of car repair is required, the ASE-certified pros at Goodguys can get you in and out and back on the road in no time.
The Store Manager is responsible for the overall financial and operational performance of a market by establishing and maintaining guest services, overseeing and is accountable for the operation of the market by ensuring maximum sales and profitability through expense control, human resource management, and managing operating costs and shrink.
COMPENSATION: UP TO 150K ANNUAL SALARY, DEPENDING ON EXPERIENCE
Essential Roles and Responsibilities:
- Ensures that each customer receives outstanding customer service by ensuring that the management team is maintaining store standards, solid product knowledge, conducting callbacks, ensuring that time commitments are met, and all other components of guest service. Handles escalated customer complaints.
- Sets expectations and communicate regularly with employees on job responsibilities, goals, training, development, and overall customer service. Holds management team accountable for job responsibilities, training, and goals by coaching or counseling employees toward desired behaviors. The District Manager will lead by example.
- Ensures compliance with all policies and procedures of the Company by conducting regular meetings with employees, store audits, etc.
- Conducts performance evaluations for all employees at regular intervals.
- Analyzes and measures business trends; develops and implements plans to maximize sales and meet or exceed Sales and Profit targets as provided in the Store Margin Statement.
- Writes up customers in the POS system.
- Answers phone calls
- Inventory control
Qualifications:
- Five or more years of experience of sales in an auto repair shop management position or equivalent business experience in the automotive industry.
- Previous experience in managing and coaching team members to success through effective communication; business development and strategy implementation knowledge.
- Proven ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals.
- Proven track record of consistently meeting and exceeding sales and profit goals.
- Previous experience as an Automotive Technician or similar position preferred, but not required.
- Possess valid driver’s license or obtain a valid driver’s license within 30 days of hire date.
- Ability to work a minimum of five days, Monday-Friday
Benefits:
- Competitive Bi-Weekly Pay
- Tuition Reimbursement
- Paid Vacation and Sick Time
- 6 Paid Holidays
- Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
- Life Insurance (Company paid)
- 401(k) Retirement Savings Plan with Company Match
- Discounted Services on Personal and Immediate Family Vehicles
- Opportunity for Advancement!
