What are the responsibilities and job description for the Seasonal Service Advisor position at Goodhue Boat Company?
Goodhue Boat Company is growing, and we are looking for smart, motivated, and dedicated people to join the team! Our Ossipee Lake marina has an immediate opening for a Seasonal Part-time Marine Service Advisor. Our service department specializes in the maintenance, repair, and detailing of most makes and models of boats. As a Marine Service Advisor for our company, you will ensure that customers receive prompt, courteous and effective service.
Duties and Responsibilities include:
- Communicate with customers in a professional manner to gather all information necessary to create an accurate estimate.
- Consult and sell services that are applicable to the type of boat and customer’s needs.
- Provide customers with a schedule of work, updates, and any changes that may occur.
- Coordinate with customers on transportation of their boat.
- Finalize and invoice work orders.
- Ensure each customer has a positive service experience.
- Spend quality time building a relationship with the customer.
- Follow up after work is complete.
- Other duties as needed.
Qualifications:
- A minimum of 2 years marine service writer experience, preferred
- Excellent customer service and phone skills is a must.
- Must have superior selling skills and knowledge of how to cross-sell products and services.
- Ability to work under pressure in a fast-paced environment.
- Problem solving skills.
- Marine parts and services knowledge is a must.
- Experience with Lightspeed EVO, preferred.
- Intermediate computer skills.
- Excellent communication skills.
Education:
- Minimum of High School degree or equivalent
- Valid driver’s license, required
- Boater’s license a plus
Schedule/Availability:
Spring, Summer & Fall - weekend availability required.
