Demo

Bilingual Patient Services Coordinator

Goodland Dentistry & Braces - a Benevis company
Lufkin, TX Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 5/19/2025

Overview :

Join a dynamic team at Goodland Dentistry as a Bilingual Patient Services Coordinator! We are dedicated to making the world a happier place, one smile at a time. Our mission is to create over a million smiles a year, providing access to quality, affordable dental care for everyone. With over 3000 employees nationwide, we're united in providing high-quality dental care in a compassionate environment. Are you ready to be a part of our exciting journey?

Schedule : 9am - 6pm (32 hrs / week)

What We Offer :

  • Competitive compensation
  • Quarterly bonuses based on office performance
  • Comprehensive Benefits Package : Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays, and much more!

Your Impact :

As a Patient Services Coordinator, you will play a vital role in enhancing our patient experience. You'll actively engage with the community through local events, promote a positive image of our practice, and drive teamwork.

Key Responsibilities :

  • Provide exceptional customer service to patients and families at check-in and check-out.
  • Verify insurance eligibility and communicate service limits efficiently.
  • Welcome parents and patients warmly, keeping them informed during their visit.
  • Maintain a tidy and organized waiting and front desk area.
  • Prepare patient files accurately prior to their appointments, ensuring all records are updated.
  • Collaborate with the Clinical Team to facilitate same-day care for patients.
  • Help meet financial targets by keeping the hygiene and operative schedules full.
  • Schedule follow-up and recall appointments effectively.
  • Manage incoming calls and route them to the appropriate personnel.
  • Conduct outbound calls to confirm and reschedule appointments, as well as follow up on treatment needs.
  • Ensure patient records are properly maintained and re-filed at the end of each day.
  • Adhere to company standards and government regulations with utmost integrity.
  • Collect out-of-pocket balances before treatment.
  • Perform additional duties as assigned.
  • Qualifications :

  • High school diploma or GED equivalent.
  • Preferred experience in a dentist's or physician's office.
  • Experience in children's dentistry is a plus.
  • We value teamwork, mutual respect, and a discrimination-free workplace. We encourage applications from all individuals and are dedicated to providing a supportive environment for everyone.

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