What are the responsibilities and job description for the Client Support Project Manager position at GoodLeap?
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Summary:
The Client Support Project Manager is responsible for ensuring all construction projects are fully complete. In the event an installer goes out of business, the Client Support Project Manager will engage with contractors, customers, local municipalities, and other entities to complete the construction project. For solar and battery systems, the goal is to receive permission to operate via the utility company and to activate the system. For home improvement projects, we want to make certain that all products are installed and functioning as intended.
Essential Job Duties & Responsibilities:
- Pipeline Management: Work with contractors to push projects through the pipeline to completion, including meetings, pipeline deep dives, identifying problems, and prioritizing jobs.
- Pipeline Tracking: Capture live job updates to create accurate reporting on the pipeline.
- Accounting: Keep track of quotes and monthly invoices paid.
- Customer Service: Engage with customers and handle concerns.
- Contractor Vetting: Source new contractors that can assist getting abandoned projects completed.
Required Skills, Knowledge & Abilities:
- Excellent written and verbal communication skills
- Knowledge in solar, mortgage, and finance
- Ability to manage projects from start-to-finish
- Diligent record keeping
- Superior customer service skills
- Proficient with Excel and analyzing data
Compensation: $24.04 per hour
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
Salary : $24
