What are the responsibilities and job description for the Front Desk Receptionist position at Goodmanagement?
Summary
As a Front Office Receptionist, you will be the first point of contact for our clients, providing exceptional customer service and administrative support. Reporting to the Office Manager, your core responsibilities will include managing phone calls, scheduling appointments, handling reservations, overseeing the check-in/check-out process and maintaining an organized front office environment. Your proficiency in computer skills and customer service, along with premium communication skills, will be essential in ensuring smooth operations. Your relevant experience in Microsoft Office and customer support will further enhance our team's efficiency and client satisfaction. Join us in creating a welcoming atmosphere for our visitors.
DUTIES AND RESPONSIBILITIES:
1. Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints
2. Coordinates the delivery of guest service by other departments and outside businesses
3. Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, and in person
4. Assists guests upon arrival and handles check-in processes swiftly and accurately
5. Handles check-out procedures swiftly and accurately and assists guest upon departure
6. Maximizes room revenue and occupancy levels through suggestive selling
7. Is knowledgeable of marketing programs applicable to the property; properly presents the programs and information to the guests
8. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit
9. Maintains information and communication sources such as email, telephone, logbook, and on-line applications
10. Has understanding of in-house computers, software's, and applications and monitors accuracy
11. Examines reservations daily for correct date, type of room reserved and any special requests
12. Complies with the properties' security and emergency procedures
13. Complies with all corporate office policies and procedures
14. Maintains order and cleanliness of the front office and desk area
15. Provides assistance to other employees to contribute to the smooth operation of the department and the property
16. Performs other duties as assigned by management
Job Type: Part-time
Pay: $16.50 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- timeshare: 1 year (Preferred)
- Hospitality: 4 years (Preferred)
- Hotel experience: 2 years (Preferred)
- Computer operation: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Language:
- Spanish (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $17