What are the responsibilities and job description for the Sales Associate position at Goodmans, Inc.?
SCOPE OF RESPONSIBILITIES:
Focus on achievement of company objectives by coordinating the efforts of each order from quote through punch list. Create great lifetime furniture experiences for our customers by using words and taking actions that are representative of our values (people, connectedness, improvement and imagination).
ESSENTIAL FUNCTIONS:
1.*Be the point of contact for Goodmans internal and external customers, industry partners, prospects and vendors.
2.*Use working knowledge of Goodmans Aligned Supplier Partner Dealer Programs as well as additional primary supplier partners, including products, pricing, terms and conditions to prepare proposals consistent with best practices.
3.*Use knowledge of key customer accounts, including user, technical and financial influencers, product applications, pricing schedules,purchasing processes and critical issues to coordinate project schedules to meet or exceed customer expectations.
4.*Enhance a salesperson's ability to over-perform beyond annual goal expectations.
5.*Initiate Project Pre-Planning and Pre-Order Meetings.
6.*Review furniture specifications and shipping/delivery information to ensure all required fields are complete before releasing to Purchasing.
7.*Review acknowledgements and resolve purchase order discrepancies with Goodmans team and vendors.
8.*Researches, interviews, and negotiates with vendors to obtain desired delivery dates & shipping preferences.
9.*Coordinate work plan, schedule and logistics based on overall project parameters, project schedule, scope, and customers goals, needs and expectations.
10.*Create scheduling requests and job packets for large projects.
11.*Create work orders for large projects.
12.*Create job packet for small projects.
13.*Confirm delivery and installation for large projects with client.
14.*Assist Sales Completion Team with punch list resolution.
15.*Document customer communications in customer order and electronic folder path as appropriate.
16.*Effectively communicate:
o With internal stakeholders all material project information in a timely manner.
o With the internal and external customers concerning all pre-and post-sale activity.
o With stakeholders on decisions that affect cost and customer expectations.
17.*Generate Credit/Debit Memo requests as directed and approved by Sales.
18.*Assist Marketing in collating bid materials.
19.*Compile finish and standards books for customers.
GENERAL FUNCTIONS:
•Create professional and personal relationships with internal and external customers.
•Honor all commitments.
•Respond to stakeholder and management requests within 24 hours.
•Maintain a high proficiency of product, process, design and industry concepts.
•Connect with community through professional affiliation, community, charitable and/or civic organizations.
•Strategize with department, vendors and sales team in the sales process.
•Organize and prioritize your work (mail, calendar, contacts & tasks) utilizing company information technology & software.
•Seek opportunities for personal progress.
*Denotes Essential Functions
REQUIRED SKILLS:
•Knowledge of product specification.
•Proficient with Microsoft Office Suite and strong data entry skills
ORGANIZATIONAL COMPETENCIES (All positions):
•Accountability
•Communications Effectiveness
•Consistency
•Customer Focus
•Goal Driven
•Initiative
•Positive Attitude
•Problem-Solving
•Process Flow Knowledge
•Product Knowledge
•Professionalism
•Team Work
•Training and Personal Development
POSITION COMPETENCIES:
•Building Relationships
•Customer Service
•Process Knowledge
•Project Knowledge
•Time Management
•Quality Focus
REQUIRED EXPERIENCE:
Three (3) years Project Coordination experience in a similar or related field, with a four-year college degree preferably in Supply chain management- procurement or related field.
