What are the responsibilities and job description for the Showroom Experience Specialist position at Goodmans, Inc.?
SCOPE OF RESPONSIBILITIES:
- Create a positive and engaging first impression for all employees and guests.
- Coordinates showroom programs for the organization including greeting and helping guests and visitors, showroom events, showroom cleanliness, order and maintenance, facilities management, mail and packages, and marketing assistance as needed.
- Collaborate with cross-functional leaders and employees to share knowledge and improve outcomes.
Performance
- Greet and service showroom guests, walk-in customers and vendors.
- Manage administrative duties at the Pan American location including: mail, shipping, ordering and stocking copier paper and other office supplies, etc.
- Daily showroom inspections and periodic employee communications to compel alignment with aesthetic guidelines.
- Liaison to service providers for showroom audio/visual and printing equipment maintenance. Also onsite point of contact for user-assistance, trouble-shooting and repair calls.
- Printing and binding marketing packages.
- Assist Sales Manager and Sales Associate Manager with all showroom events, including room set-up (furniture and equipment), catering, set up, bartending and break down.
- Think creatively to create unique and memorable showroom experiences for our employees and guests.
- Assist Sales Associates with Folder Label Creation and Operations Manager with daily assigned tasks.
ESSENTIAL FUNCTIONS:
Problem-Solving
Reduce human struggle and waste.
Highlight, track and help solve problems.
Use the following framework for problem-solving
Document Current Condition
Plan
Do
Check
Act
Share and test knowledge and ideas that improve the quality and speed of workflow.
Focus on achieving corporate objectives:
- Reduce Punch Lists
- Improve Margins
- Increase Change Orders
- Increase Average Order Size
- Align compensation with profitability
Development of Self and Others
Commit to continuous learning about:
Goodmans History
Goodmans Process
Technology
Product Applications
Product Specifications
Communication and Presentation Skills
Workplace Health and Safety
Engagement in our Community
Mentorship
Sharing Knowledge
Values
Model behavior that is aligned with our values.
People- The welfare of our people is our priority.
Connectedness – Goodmans is not isolated, we are connected the community and the planet.
Foresight – Goodmans never stops thinking.
Improvement – Goodmans will continually seek improvement.
Transparency – We will be open and honest in our interactions with employees and customers.
Culture
Model behavior that promotes our culture.
Make the customer’s day better
Inspire the community with our purpose
Be excellent, together
Invest in the growth of our people
Celebrate success
Learn from mistakes and teach others
QUALIFICATIONS AND COMPETENCIES:
Two years experience in hospitality, customer service, or as an executive assistant.
Proficient in the following software:
Microsoft Outlook
Microsoft Word
Microsoft PowerPoint
Competencies:
Attention to Detail
Punctuality
Accountability and Consistency
Communications Effectiveness and Customer Focus
Goal Driven
Goal Driven
Initiative and Positive Attitude
Problem-Solving
Problem-Solving
Professionalism
Time Management
Teamwork
Time Management
Teamwork
Training and Personal Development
Customer Service
Quality Focus
PHYSICAL REQUIREMENTS: See document related to physical requirements. Must be able to lift 25 lbs. and push/pull a cart up to 75 lbs.
Customer Service
Quality Focus
PHYSICAL REQUIREMENTS: See document related to physical requirements. Must be able to lift 25 lbs. and push/pull a cart up to 75 lbs.
Does this sound like a job you would excel in and enjoy doing? If so, we'd love to hear from you!
EEO/AAP Employer.
