What are the responsibilities and job description for the Reservations Specialist position at GoodNight Stay, LLC?
Goodnight Stay is the premier luxury corporate and vacation rental management company, utilizing cutting-edge technology and leveraging its 25 years of experience to provide an unparalleled experience through thoughtful curation and design, high standards of excellence, and impeccable customer service. GoodNight Stay offers vacation rental property management services in some of the most popular cities in the United States. Our team is passionate about cultivating unforgettable, amazing experiences for all of our guests. After all, a life well-lived is a life full of incredible memories. If this sounds like a mission you'd be proud to support, read on!
What GoodNight Stay is looking for:
Your job as a Reservations Specialist at GoodNight Stay is to assist the reservations team in managing, filtering, and responding to a high volume of inquiries. This is a crucial role within the company as you will be responsible for ensuring that all incoming assigned inquiries are answered promptly and efficiently.
Job Duties
- Respond to a large volume of inquiries via phone, email, text, or alternative platforms
- Identify guest needs, determine appropriate properties, and verify availability/rates
- Input and access information in property management software
- Follow sale techniques to maximize revenue
- Increase customer loyalty through creation of unique offers and promoting our homes
- Assist in making any changes to reservations (moves, upgrades, discounts, date changes, etc.)
- Work closely with the Revenue Department to ensure quotes meet property goals
- Learn and utilize software to effectively respond to all inquiries in a timely manner
- Show properties, send quotes, participate in negotiations, and contract writing
- Ensure reservations are fully paid 30-days prior to arrival
- Process assigned reservation cancellations and refunds with supervisor approval
- Work closely with other departments to ensure a smooth guest experience
- Help schedule and coordinate owner meetings and requests as needed
- Produce monthly reports pertaining to the department and company
- Generate daily reports and send the information to the appropriate departments
- Assist management in time sensitive tasks
- Update pricing on long-term rental platforms
- Provide concierge-like services (restaurant reservations, itinerary creation, etc.)
Requirements:
Qualifications
- Customer service (preferably in real estate, hotel, or property management)
- Computer skills
- A candidate must be self-motivated, self-sufficient, and independent in their role
- Ability to work in a fast-paced, dynamic, and luxury hospitality service environment
- Ability to multi-task using multiple platforms and resources
- Microsoft Office (Word, Excel, PowerPoint)
- Data entry and analysis
- History for success
- Organizational skills
- Time management skills
- High school diploma or GED required
Benefits: GoodNight Stay is committed to providing a competitive salary and results-based bonus, medical/dental/vision benefits, paid-time-off, company-provided equipment, and other culture enhancing perks.
