What are the responsibilities and job description for the Collections Specialist position at Goodside Health/Urgent Care for Kids?
Company Overview:
At Goodside Health, we are dedicated to providing top-notch healthcare services to our patients while ensuring a smooth billing and payment process. We are seeking a detail-oriented and proactive Collections Specialist to join our team and contribute to the financial health of our organization.
Job Summary:
The Collections Specialist is responsible for providing exceptional customer service to patients, managing account resolutions, and handling billing and insurance-related tasks. This role involves interacting with multiple stakeholders, ensuring accuracy, and working efficiently in a fast-paced environment.
Essential Functions:
- Provide outstanding customer service to patients, addressing inquiries and concerns.
- Assist with account resolution by communicating account information, updating insurance details, offering solutions, and setting up payment arrangements.
- Handle a high volume of inbound and outbound calls related to billing and collections.
- Collaborate with internal team members and departments to manage billing and insurance queries.
- Run various reports to track and work on pending and aged claims.
- Verify claim denials daily and process corrections for resubmission.
- Assist with batch payments, scanning, and attaching necessary documents.
- Post self-pay, co-pays, deductibles, and/or coinsurance payments as applicable.
- Support the team with additional tasks as needed.
Required Skills & Abilities:
- Strong understanding of medical terminology.
- Expertise in multiple billing types, including patient billing, insurance, and other invoicing.
- Exceptional attention to detail in a fast-paced, dynamic environment.
- Ability to analyze problems, define challenges, and proactively suggest solutions.
- Capable of performing repetitive tasks with accuracy.
- Ability to meet deadlines while maintaining high accuracy under pressure.
- Excellent oral and written communication skills for maintaining relationships with internal teams, third-party payors, patients, and other representatives.
- Proficient in managing data from multiple sources.
- Personal traits of professionalism, accountability, innovation, and commitment to high standards.
- Competency in Microsoft Office 365.
Education & Experience:
Required:
- High school diploma or equivalent.
Preferred:
- 3 years of experience in billing/collections.
Why Join Us?
At Goodside Health, we believe in taking care of those who take care of others. That’s why we offer a comprehensive benefits package, including:
Urgent Care for Kids Benefits
Full-time staff members are eligible to participate in our suite of benefits starting the first day of the month following 30 days of employment, including:
- Competitive salary & company culture
- Medical, Dental, and Vision coverage with various tiers
- Accident, critical illness, and hospital indemnity insurance
- Company-paid basic life insurance
- Voluntary life & disability insurance (short-term and long-term)
- Legal & identity theft protection
- PTO
Full-time and part-time staff members are eligible for:
- 401(k) plan
- Professional Development Reimbursement
- Employee Assistance Program (company-paid)
- Free in-clinic and telemedicine visits for employees and dependents
- Corporate Discount Program (flights, hotels, theme parks, retail, etc.)
- Company-paid BLS and PALS renewal classes
Equal Opportunity Statement
Goodside Health sincerely embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.
Salary : $18 - $22
