What are the responsibilities and job description for the Retail Sales Associate position at Goodthings Inc.?
GoodThings Sales Associate
Part-Time/Full-Time/Hourly/10-39 hours per week
Report to: Store Manager/Assistant Store Manager/Lead Sales Associate
Customer Service
- Greet and Thank each customer at every opportunity
- Engage with customer asking open ended questions to allow for suggestive selling of items building the basket
- Take initiative to learn product, make gift recommendations, care when packaging purchase
- Answer phone in professional way to assist customers
- Rewards program, offer to everyone, know the benefits, sell the benefits, collect all information
- Ring sales, process all transactions accurately and according to GoodThings Guide
Merchandise
- Initiative to learn new products and keep up to date on all products
- Stay familiar with where items are located on the sales floor and in backstock
- Restock sales floor as needed, place new product as directed
- Provide customer with product information when selling
Store Maintenance
- Maintain a clean, neat, organized check out location
- Restock bags, boxes, and tissue daily
- Straighten sales floor daily recovering floor according to guidelines
- Clean glass, dust, sweep, daily,
- Sanitize and wipe down heavily used areas including registers, doors, handles
- Water plants, salt sidewalks, and shovel as needed
Other Responsibilities
- Follow Goodthings Guide for store policies, security, safety
- Keep the manager up to date on scheduling availability utilizing company program Humanity
- Handle customer complaints and problems objectively and according to Goodthings Guide
Misc.
- Assist in special projects, maintenance, clean-up, inventory, and reorganization as needed
- React quickly to fast-paced, ever-changing retail environment.
- Flexible availability including evenings weekends and holidays.
Requirements
- Previous retail experience preferred, Flexible availability. Commitment to customer service excellence, reliability, and attention to detail. Ability to stand/walk for entirety of shift, repetitively bend/lift/reach/twist, go up/down stairs to retrieve merchandise, and lift/move up to 40 pounds. Willingness to work on ladder. Manual dexterity to run the point of sale registers.
Job Type: Part-time
Pay: From $12.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
Work Location: One location