What are the responsibilities and job description for the District Manager position at GoodVets?
Remote- Phoenix, AZ
GoodVets is an organization of innovative animal hospitals—co-owned by the local vets who run them. GoodVets hospitals strive to elevate the veterinarian experience through modern and luxurious hospitals with a unique vet-owner model. Our animal hospitals are a premier destination for high-quality, comprehensive healthcare for pets, and we are growing rapidly in multiple markets across the U.S. We are a private equity-backed organization supported in our growth by preeminent capital partners in General Atlantic and SkyKnight Capital.
Reporting to the Vice President of Field Operations, the District Manager is a crucial liaison between the GoodVets corporate leadership team, Partner Veterinarians, and Managers at our hospitals. The District Manager will work directly with hospital teams to drive financial performance, improve operational efficiency, and ensure we are providing high quality care and service to our clients. The ideal candidate is an experienced operator who is results oriented, has excellent organizational skills, and is excited about the opportunity to improve and maintain the quality of operations and care across GoodVets clinics.
The Impact You Will Have Every Day:
- Owning P&L and KPI performance at your hospitals, ensuring all hospitals are operating efficiently, and meeting financial and operational targets
- Mentoring and develop Operations Managers at each hospital into strong and effective leaders
- Working hand-in-hand with Partner veterinarians to grow and operate their hospitals
- Acting as a critical liaison between hospital teams and GoodVets' leadership, driving clear and consistent communication between the headquarters and hospital teams
- Proactively troubleshooting and problem-solving, addressing critical day-to-day issues at our hospitals as they arise
- Collaborating with the VP of Operations and VP of Medical Operations to drive operational and medical excellence at all levels of your hospitals
- Identifying and executing on projects to improve operational efficiency across your clinics as well as the full GoodVets network, working with other members of the Operations and broader Corporate team as needed
- 5 years in a veterinary multi-unit/clinic operations or leadership role with demonstrated track record of success
- Deep understanding of veterinary hospital operations, and how to improve KPIs through operational improvements
- Strong financial acumen, including ability to effectively read and interpret a P&L
- High emotional intelligence and exceptional communication skills
- Demonstrated ability to lead and manage people, working effectively with a range of stakeholders
- Strong organizational skills, and the ability to keep track of multiple moving pieces at once while meeting deadlines
- CVT designation is a plus, but not required
- A love for pets, and a passion for taking care of them
- Generous market-leading salary compensation
- Goal-driven annual bonuses
- Unlimited paid time off
- Company paid healthcare
- 401(k) Retirement Plan with match
- Friendly employee discounts on veterinary services and products
- Dental and vision insurance
