What are the responsibilities and job description for the CLAIMS STAFF ASSISTANT AND CSR position at Goodville Mutual Casualty Company?
Summary :
This position is responsible for performing a variety of claims customer service and secretarial duties, managing clerical projects, workflow, and files, providing claims customer service to incoming callers, including agents, policyholders and claimants, and verifying policy coverage.
Functions :
- Receive incoming loss reports, verify policy coverage, and document for review by CSR & Subrogation Supervisor.
- Assist customers with claim inquiries.
- Open, index, and scan incoming mail.
- Ensure proper mailing of claim checks and other daily correspondence.
- Run end of day, month, and quarter reports.
- Transcribe recorded statements for cases in suit and inter-company arbitration.
- Issue payment to vendors with prior management / Claims Representative approval.
- Maintain draft records for agents' Super Service program.
- Assign claim file numbers to agent adjusted claims.
- Receive incoming agent adjusted claim checks (drafts), verify coverage on loss, and obtain bank clearance from Accounting Department before filing.
- Enter catastrophe codes into computer.
- Verify coverage and pay bills for glass claims through independent vendor.
- Perform other duties as assigned by CSR & Subrogation Supervisor.
Requirements
