What are the responsibilities and job description for the Associate Director - Client Experience position at Goodway Group?
Description
The Associate Director, is a sales-focused service partner, working side by side with our Business Development Managers. From the time of engagement, they own (and want ownership) of the client partnership!
They build relationships, identify opportunities to expand opportunities and client impact, and manage the day-to-day success of their campaigns. They know their clients inside and out, engage in ongoing results-based dialogue, overcome obstacles, and in a nutshell, create a fantastic client experience.
What You Will Do
- Manage overall client relationship, being the day-to-day lead on accounts where you'll drive satisfaction, growth, and product adoption
- Partner with Business Development and / or Sr Director of CX to identify expansion opportunities and offerings that drive revenue working in tandem to achieve revenue targets.
- Be continually aware of the client environment, products / services, strategy / vision, needs, competitive landscape, and challenges, and communicate those effectively to internal partners, leading the internal team to ensure recommendations and performance are aligned to and can exceed client expectations.
- Work with clients to define measurable digital KPIs that tie to their overall business objective and lead the comprehensive team to ensure recommendations, strategy, and performance are aligned to and can exceed client expectations.
- Actively participating / leading internal and external calls, including Kick-off, Account Team, Sales team, and educational meetings, and client calls.
- Managing and solving conflicts both internally and externally with clients and internal teams
Who You Are
Things You Should Know
LI-remote
We want applications from everyone, regardless of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status or any other legally protected status. Did we miss anything?
