Manager II, Mission Advancement

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

Job Summary

The Mission Advancement Manager II is responsible for managing a team that supports different programs within the assigned district that provide services to our participants. Our Mission Advancement Managers are critical in developing partnerships within our communities promoting Goodwill’s services and developing new community-based services. In addition, this person is responsible for managing our CARF accredited participants, programs and team members, including those participants in our Community Integration programs and individuals with differing abilities.

Responsibilities

• Manages different programs within the districts.
• Responsible for employee management within the assigned district including hiring, coaching and development, onboarding, training, scheduling, and disciplinary processes.
• Manages operations and staff at career centers.
• Manages CARF accredited participants, programs, and team members.
  • Works with interdepartmental teams to prepare for CARF accreditation review and survey.
  • Ensures all direct reports working within CARF accredited programs have up to date certifications and trainings on an annual basis.
• Responsible for the safety of participants who participate in Community Integration programs, and individuals with differing abilities.
• Provides career development feedback through performance reviews and team staffing.
• Generates reports, audits files, and performs file maintenance.
• Interacts with mission partners.
• Effectively promotes Goodwill’s services.
• Helps develop community-based services and partnerships.

Educational Requirements

Bachelor's degree required in Business, Human Services, or similar.

Qualifications

• At least 2 years of program management, operations management, and/or grant experience required.
• Experience developing and maintaining external partner relationships.
• Experience working in compliance (grants and scholarships).
• At least 1 year of supervisory experience required.
• Strong, effective communication skills – written and verbal.
• Organizational skills with the ability to multitask & make decisions under pressure, understanding deadlines.
• Partnership & Business Development skills, Coaching, Development and Leadership Skills.
• Conflict management skills.
• Critical Thinking and Time Management skills.
• Customer Service focus.
• Microsoft Office Suite experience.
• Understanding of Goodwill’s brand and overall brand awareness, and ability to assist with Mission strategy development.
• Ability to assist with light manual labor, as required.
• Must have valid driver's license.

BENEFITS

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO) 
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability 
• Life Insurance
• Tuition Reimbursement

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