Program Manager

Qualifications:

The position of Program Manager is a professional management position and requires a person capable of conforming to the high standards of behavior expected of all staff.  Excellent work habits, including attendance and punctuality, are required. The customers/clients under his/her supervision follow the same.

Education:  Bachelor’s degree 

Experience: 

Two years of supervisory experience. Knowledge and experience of funding sources regulations governing the operation of the various programs,   experience in providing vocational services, training and/or supervising others.

Computer proficiency: 

Experience and knowledge of standard computer programs including word processing, spreadsheets, databases and the Internet.

Clearances: 

Must be able to obtain acceptable results for required background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check and Department of Human Services- FBI Fingerprints.  

Other: 

Must have a valid driver’s license with a clean driving record and dependable transportation, which can be used in the course of his/her job. The Program Manager must also have an operating telephone, so that he/she may be contacted quickly by Goodwill when necessary.

Skills, Duties and Responsibilities:

1. Responsible for performance evaluations of staff supervised.
2. Responsible for programs supervised, meeting or exceeding performance standards set by the referring agency.  Coordinates provision of services with other staff, funding sources, and others who have a significant role in the individual’s life.
3. Obtains a thorough knowledge of designated service area.
4. Ensures area of responsibility is in compliance with all regulations and requirements.
5. Ensures that staff receives and attends training as required.
6. Ensures that staff is updated with all new laws, regulations, and information, as necessary.
7. Ensures development and implementation of activities in accordance with grant/contract requirements.
8. Provides required documentation and reporting to appropriate staff, agency, and funding sources for all services and activities in his/her area of responsibility.
9. Responsible for formulating and/or managing an annual budget for his/her area of responsibility and monitoring actual experience with regard to this budget.
10. Implements established policies and procedures.
11. Develops and maintains positive working relationships with our partners, other staff, funders, and community members.
12. Ensures that information is maintained in various formats to assist the client, employer and job seeker.
13. Develops curricula and schedules classes/workshops, as needed.
14. Assists with organizing and developing training manuals, a reference library, assessment and evaluation procedures and other educational materials.
15. Ensures service participant and other files and records are in compliance with applicable laws, standards, and regulations.
16. Conducts intakes and provides direct services, as needed, to individuals seeking assistance. 
17. Knowledge of current best practices in the delivery of the designated mission services and acceptance of  Goodwill’s “Philosophy of the People We Serve.” 
18. Sound professional judgment, adequate to formulate realistic program plans and counseling participants regarding work related issues.
19. Ability to communicate effectively, both verbally and in writing, with the population served.
20. Ability to relate effectively to others, including co-workers, agency participants, supervisors and community contacts.
21. Thorough knowledge and acceptance of principles of customer service.
22. Vision and hearing corrected to within normal limits.
23. Ability to perform light duty or medium duty work, including occasional standing, for up to 8 hours each day.
24. Ability to do occasional bending, stooping, stretching, pushing, and pulling.
25. Ability to lift and carry objects weighing up to 10 lbs. occasionally, (material handling equipment will be used to minimize effort expanded when practical).
26. Must follow company policies and safety procedures as well as assuring that customers/clients under his/her supervision follow the same. 
27. Transports participants when needed.
28. Responsible for other duties as assigned or identified, for the benefit of Goodwill or Mission Services.  Some of these other duties may be considered non-essential to the position.

Note:  The requirements listed are representative of the knowledge, skills, abilities and duties required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.