Clerk

Description

JOB SUMMARY:     Provide operational, customer service and clerical support for the Santa Cruz/Monterey/San Luis Obispo Counties Operations, Administration and Donated Goods programs.

                                                           ESSENTIAL DUTIES

Provide excellent customer service to both internal and external customers at all times.

Receive and return donor calls; screen potential donations for suitability, ensuring a positive outcome for the donor as well as Goodwill Central Coast.

Initiate, circulate and follow up on accidental donations (donation tracers). Serve as the primary point of contact for all tracers company wide. Enter all tracers into tracking database or spreadsheet and report as needed. Contact donors at the end of the waiting period if items not found and close out tracer.

Document all phone calls received or made. Direct customer complaint calls to appropriate operations/retail supervisor.

Maintain daily donor counts for all locations by the required time daily. Contact required leads/supervisors to acquire any missing information. Update related documentation as needed.

Initiate, and complete shipping bills, bills of lading or manifests when necessary.

Assist with completion of purchase orders and purchase order extension sheets as required.

Collect and place outgoing mail appropriately for transportation pickup. Ensure that signed manifests are returned to the originator of each delivery. Complete “last stretch” delivery of mail and other items within the building.

Organize and file documents neatly and appropriately and as needed. This includes, but is not limited to, Vehicle Operational Data (VOD) reports, Attended Donation Center (ADC) reports, electronic waste logs, maintenance records, and other important documents.

Log daily shipping logs, VODs, maintenance records, and other related reports in the appropriate database.

Data Entry, printing, filing, and collating tasks as assigned.

Inventory, stocking, supply order generation, shipping, and receiving duties as required.

                                                            SECONDARY DUTIES

Assist other departments as needed. This includes, but is not limited to, driving a company vehicle, working on the dock to load and unload trucks, helping at a donation center or store to accept donations, scanning books for E-Commerce, serving as backup to administrative associates, or performing other tasks as assigned.

Serve as a point of contact for Transportation and ADC Department employees.

Perform related duties as assigned.

Qualifications

EDUCATION REQUIRED:                         High School diploma or equivalent; general office skills training or equivalent experience required.

LICENSE/CERTIFICATION REQUIRED: Valid California Class C driver’s license.

EXPERIENCE REQUIRED:                        One to two years customer service experience, or equivalent; telephone and email customer service experience preferred. Minimum of 1 year experience with Microsoft Suite tools.

KNOWLEDGE REQUIRED:                       Knowledge of basic office procedures, including typing, filing, and recordkeeping methods/systems.

                                                                        Familiarity with Goodwill’s mission, general company policies and procedures (this may be learned on-the-job).

                                                                        Familiarity with computer operation and typical computer programs.      Some Microsoft office (especially Excel) experience required.                                   

EQUIPMENT USED:                                   Typical office equipment; vehicles; carts; hand trucks; totes.

SKILLS/APTITUDES/TEMPERAMENTS:

Ability to communicate effectively in English, both orally and in writing.  Ability to communicate in basic Spanish preferred.

Ability to organize and utilize time effectively by coordinating department priorities and setting/meeting deadlines.

Ability to understand and accept directions, follow procedures and perform routine work, adapting to change as it relates to work flow without loss of efficiency.

Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure.

Ability to adapt to situations and understand others’ feelings and viewpoints.

Ability to interface with all levels of employees and with the public.

Ability to accept responsibility for an activity's direction and/or completion.

Ability to move hands/fingers quickly and skillfully to operate a computer, typing at no less than 40 words per minute.

Ability to drive a vehicle in the transaction of company business.  This requires a good driving record and may require the ability to provide evidence of personal vehicle liability insurance.

Ability to maintain self-control and deal effectively with management, company personnel, and the public.

Ability to demonstrate satisfactory attendance, as outlined in Company policy.

Ability to adhere to safe work practices as documented in Company safety policies; report safety hazards/accidents promptly to supervisor or safety committee member.

EMOTIONAL EFFORT:

The job has few short deadlines requiring little or no overtime. The work environment is generally routine, with periods of isolated high activity.

JOB SETTING

The job is performed independently but with regular contact with the public and other employees. Hours are generally established with some minor variation as required. The activity level will fluctuate. The job is performed inside a well-lit, indoor, ventilated area and occasionally outside a trailer or building with exposure to weather, noise from traffic, dust/dirt, other airborne particles, fumes, and odors. The ground around the trailer or building may be uneven. Trailers stand two to four feet from the ground and may require climbing steps or a temporary or permanent ladder.  Approximately 5% of each month is spent working outdoors or inside a vehicle. The noise/volume will typically be quiet. Still, it may vary throughout the day with possible exposure to truck or other vehicle engine noise, heavy equipment noise, other traffic noise, and general noises at the stores, donation stations, and plant.

Material handling equipment (forklift, hand truck, movable containers/racks) and trucks may be operated in or near the work area.

                                                            PHYSICAL DEMANDS

The job is primarily sedentary with walking and standing as is necessary to carry out the job duties. Normal lifting and/or carrying is limited to approximately 15 lbs., with occasional lifting of up to 25 lbs. Heavier items (26 lbs. or more) are moved by using proper material handling equipment, assistance from another person or by work order request.

Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.

Salary : $17 - $20