Department Manager (full-time)

Assists in supporting all aspects of the retail operation while providing specific oversight of a specialized department. 

Responsibilities & Essential Functions:

Retail & Sales Management

• Understands and can work in any store function – sales, donation, textiles, and wares.
• Merchandises store effectively through displays, timely features and end caps, and an overall appealing sales floor.
• Acts as expert in assigned area of the store taking ownership for merchandising, production results, quality control, and overall operation of area.
• Supports inventory process according to organizational guidelines.
• Operates as manager on duty – taking all telephone calls, cover sales floor breaks, answering customer and employee questions, answer manager calls, replenishment of goods, opening and closing store, following banking procedures as assigned.
• Helps manages overall flow and inventory of donated goods, new goods, and seasonal goods.
• Promotes exceptional internal and external customer service through effective communication.

Financial Results

• Supports goals for financial results including sales growth and increased average sales.

People Management

• Helps to establish and maintain an effective and respectful team in order to effectively achieve results.

• Trains and provides day-to-day instruction to retail associates.  Creates a positive working environment. Provides performance feedback to Store Manager.

• Responsive and respectful towards others within the organization. Role models appropriate behavior (courteous and respectful interactions). Creates a positive and professional store culture.

Risk Management

• Leads through keeping safety a priority including maintaining a safe and clean work environment, establishing a safety culture, and ensuring safety procedures are followed in all aspects of the business.
• Understands and supports loss prevention practices.
• Demonstrates regard for Goodwill’s assets including property and equipment.

Other

• Completes required reporting accurately and in a timely manner. 
• Understands and helps to maintain Kaizen principles.

• Lives Goodwill’s values through saying thank you, having fun, respecting resources, valuing every voice and thinking first.

The above list of responsibilities is intended to describe the general nature and level of work being performed.  It is not intended to be an exhaustive list of all responsibilities or duties required.  Employees are expected to perform other duties as assigned.

Qualifications & Basic Job Requirements:

• High school degree (or its equivalent) is required.  Associate’s degree or higher preferred.
• Minimum of three years retail or other relevant experience. 
• Familiarity with retail concepts, practices, and procedures.
• Ability to provide oversight to location and employees.  Previous supervisory experience preferred.

• Ability to make fast and accurate decisions in all aspects of daily operations.
• Ability to effectively and respectfully communicate with customers (internal and external).

• Ability to set objectives and goals; break down work into process steps; measure performance against goals; evaluate results. Ability to effectively prioritize multiple issues/tasks.

• Sense of urgency in addressing customer needs.

• Demonstrates high ethical practices with exceptional decision making abilities.
• Ability to follow instructions and work independently.
• Ability to follow all safety rules.
• Ability to travel to bank on a regular schedule preferred. Driver’s license and proof of auto insurance preferred.
• Must be proficient in computer skills including internet operations, Microsoft Word, Excel, and Outlook.

Compensation: $17.50 - $21.50/hour

Key Benefits We Offer

• Health & Wellness: Medical, dental, vision insurance, basic and voluntary life insurance as well as short-term disability and employee assistance program.
• Financial Security: Competitive salary, retirement plans with employer discretionary match, and bonus opportunity.
• Work-Life Balance: Paid time off, and flexible schedule.
• Professional Growth: Training programs, tuition reimbursement, and career advancement opportunities.
• Perks & Extras: Employee discounts, and a supportive, inclusive workplace.

At Goodwill, diversity, equity, and inclusion is who we are and it’s at the core of what we do.  That is why we are committed to building a diverse and inclusive workplace and we are excited that you are interested in working with us.  We encourage you to apply for any position that you feel best aligns with your background and experiences.  Regardless of ability, background, sexual orientation, race, ethnicity, gender, gender identity, and faith, we commit to providing each applicant a hiring experience that allows you to bring your authentic self to the table.

If you need an alternative method to applying for this position, please contact Goodwill's Human Resource Department at DEI@goodwillni.org.

Salary : $18 - $22