Behavioral Health Case Manager

SummaryReports to the Coordinator of Case Management and works cooperatively with community partners to provide outreach and case management services to persons with mental illness and/or substance use disorders. The ultimate goal of behavioral health case management services is to engage/re-engage persons with needed community resources. Essential Duties & Responsibilities 1. Assist the Coordinator of Case Management in program planning and implementation.2. Demonstrate the ability to provide case management services, including assessment of needs, treatment planning, providing information/referral about available services (within and outside of GESMV), and coordination of care. 3. Demonstrate the ability to work cooperatively with other behavioral health staff, staff from other GESMV programs, and community partners (law enforcement, housing providers, mental health agencies, area businesses, and others).4. Performs work in an ethical manner and ensures that persons are treated with dignity and respect. The self-determination of persons must be acknowledged and respected.5. Must have excellent oral and written communication skills and be able to work with a diverse staff and client population.6. Review documentation and records to meet requirements for Medicaid billing of case management services (with assistance from the Director of Behavioral Health).7. Complete first-day paperwork and develop Individualized Service Plans (ISP) with persons willing to receive case management services.8. Compile necessary reports and documentation as required.9. Provide the supervisor with necessary documentation and reports in a timely fashion.10. Ensure compliance with all agency policies, procedures, and safety standards throughout work areas and maintain same to meet CARF, Department of Labor, and Mental Health regulatory standards.11. Travel within the community to assist persons in securing necessary resources as required. Provide transportation with an agency van and maintain adequate liability insurance. Supervisory Responsibilities None Education Requirements Minimum of a bachelor’s degree in a behavioral health-related field required and some level of licensure in treatment of mental illness or substance abuse preferred. Education related to and experience working with persons who have experienced homelessness, mental illness, and/or substance abuse problems. Experience RequirementsExperience working cooperatively with law enforcement is preferred.  Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Employee must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider. If at any time the employee is unable to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider, they must immediately notify Human Resources.Must maintain the ability to pass a criminal background check and random drug screens.  Skills & Abilities Ability to document, record, and write information accurately and thoroughly.  Willingness to work a flexible schedule with evenings and weekends.  Commitment to the community adjustment of people with serious and persistent mental illness.  An annual criminal background check may be required of employees serving mental health trainees and behavioral health services programs. Must be able to work independently with little direct supervision as well as have the ability to work cooperatively as a team member.  Must be able to follow through with projects and assignments in a timely and efficient manner. Ability to deal with daily operational challenges in a fast-paced environment. Must have working knowledge of Microsoft Office products. Must possess excellent customer service, organizational, writing, and reading skills. Must possess excellent interpersonal skills with the ability to relate well with a broad spectrum of people, including consumers and employees. Good time management, planning, and implementation skills. Ability to manage to budget. Ability to think creatively and problem-solve. Core Competencies Judgment and Decision Making  Integrity Organizing and Planning  Customer Focus Adaptability Team Player Excellence Performance Management Initiative Vision Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to the risk of electrical shock. Work performed in relation to this position will require frequent travel and service in community settings, including professional, residential, or other non-traditional sites. The noise level in the work environment is usually moderate.