Administrative Support Specialist

The Administrative Support Specialist is responsible for performing a variety of clerical functions requiring the exercise of judgement and confidentiality, and reception functions requiring the exercise of judgment. Duties include scanning and data entry as well as completing work processes via online state systems, background check queries, drafting and typing correspondence, reports, and other documents.

RESPONSIBILITY LEVEL:

Responsibilities include scanning and data entry as well as completing work processes via on-line state systems. Responsible for performing a variety of clerical functions requiring the exercise of judgment and confidentiality. Other duties include background check queries, drafting and typing correspondence, reports, and other documents.

PRINCIPAL DUTIES:

1. Perform daily operational services related to the clerical and reception functions of the Division of Children and Family Services.
2. Maintain a professional demeanor when greeting all visitors/customers in a pleasant and professional manner.
3. Complete work processes via on-line state systems and a variety of software programs.
4. Data entry of confidential consumer information into state systems (i.e. PPS, CARES, CWW, etc.)
5. Serve as a resource to external stakeholders to provide information and instruction on data entry into state systems.
6. Draft and type correspondence, reports, track work flows, and other documents as needed.
7. Work closely with other collaborating agencies to provide seamless services and data accountability.
8. Provide the preparation and scanning of documents to state system.
9. Prepare documents for court services and for attorneys on confidential cases (i.e. redacting, copying, etc.)
10. Attend meetings as requested; taking minutes and transcribing minutes from observation or recorded source.
11. Maintain a safe and professional work environment.
12. Perform other duties as assigned.

REQUIREMENTS:

1. Associate Degree in Secretarial Science, Administrative Assistant or related field and a minimum of one year experience. – OR –
2. Any combination of education, training and experience which provide equivalent knowledge, skills and abilities.
3. Typing and data entry testing.
4. Passing a records check, background check, and/or credit check.

CORE COMPETENCIES:

1. Possession of excellent customer service skills serving disabled and disadvantaged clientele.
2. Knowledge of Excel and Access program design and manipulation is essential.
3. Pleasant telephone voice and full knowledge of telephone etiquette.
4. Ability to handle very sensitive/difficult situations involving minors, abuse, neglect, etc.
5. Knowledge of business math and bookkeeping practices.
6. Ability to prepare, compare, differentiate, assemble, classify and tabulate data accurately and maintain neat and complete records of reports.
7. Ability to set priorities, work independently, and solve work related problems.
8. Ability to work and communicate effectively with employees, the public, and a variety of individuals in a professional and cooperative manner.
9. Knowledge of safety practices and procedures in the work environment.

PHYSICAL/SENSORY DEMANDS:

1. Ability to operate personal computer and other office equipment.
2. Ability to lift 25 pounds.
3. Ability to stand, walk, squat, bend, twist, kneel, and reach above shoulders.
4. Ability to manipulate computer/typewriter and telephone keyboards. Repetitive use of hands is required in the form of fine manipulations while using computers and typewriter keyboards.
5. Ability to communicate in both written and verbal forms.
6. Vision is required for computer entry.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

(SEW)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)