Project Manager

The Project Manager supports and manages day-to-day execution of medium to large-scale projects and initiatives that cross multiple functional areas of the business/organization. 

RESPONSIBILITY LEVEL:

Implements and may provide input into strategic goals for organization and the Project Management Office. Applies expertise in project management to support the development of policies, procedures, and programs. Has familiarity with the Project Management Office budget and may provide input into spending decisions, particularly as pertains to vendors, systems, and projects. 

Supports and manages day-to-day execution of medium to large-scale projects and initiatives that cross multiple functional areas of the business/organization. Conducts research, evaluates data, and reports on findings, supporting the development and implementation of policies, procedures, and programs. Typically works on projects and initiatives that span 12 months – 2 years.

PRINCIPAL DUTIES:

1. Partner with project’s executive sponsor to establish project goals and scope, set project milestones and timeline, determine budget requirements and people resource needs, and identify potential project risks and mitigation strategies.  

2. Manage, oversee, and coordinate project execution to ensure successful and timely completion of project as dictated by the budget, timeline, and scope. Adhere to project quality control policies and practices to drive high performance in project deliverables.  Accountable for deadlines. 

3. Facilitate open communication among project teams and other key stakeholders; identify and articulate issues and negotiate resolution with a sense of urgency. Address questions, concerns, and/or complaints throughout the project. 

4. Effectively manage portfolio of assigned projects. This includes utilization of project management office (PMO) templates and databases to complete project documentation and updates, completion of weekly status updates for all projects, and publishing status reports to keep the project team, Director PMO and applicable leadership up to date regarding project progress and potential risks and delays. 

5. Identify and swiftly escalate project concerns to Director PMO and project executive sponsor. Prepare for and conduct regular project update meetings with project’s executive sponsor and/or steering committee.

6. Utilize effective change management principles to influence and coach stakeholders, manage resistance, maximize adoption, and optimize the success of projects. Manage project communications and training. When applicable, partner with Corporate Communications and/or Learning & Development to drive organizational awareness and adoption. Partner with executive sponsor and/or steering committee to develop a leadership coalition to support project milestones and outcomes.  

7. Maintain knowledge of project management best practices through engagement with the Project Management Institute (PMI), webinars and conferences. Utilize knowledge to drive superior project management results.

8. Leading and Developing Talent: May provide training to coworkers or others in the organization. 

9. Project and Change Management: Manages low to moderately complex projects within the department. Articulates intended outcomes, effectively plans work for self and others, gives direction, resolves issues, and holds other accountable. May serve in formal project roles such as team member or subject matter expert. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change. Assesses impact when managing projects. Communicates effectively with stakeholders. Plan appropriately to meet the needs of impacted individuals.  

10. Problem Solving:  Light supervision; works independently.  Work review limited to final product.  Solves highly complex problems. Identifies key barriers/core problems and applies problem solving skills to deal creatively with complex situations.

11. Technical Skill:  Expert knowledge of particular field of specialization.  Advanced knowledge of organization’s technologies and practices.

12. Community Engagement: Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives.  Is aware of Goodwill’s community partner organizations and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.

13. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Associates Degree or experience equivalency, and a minimum of 7 years’ experience. 

2. Demonstrated experience in project management methodologies and project and resource management.  

3. Advanced mastery of project management standards and best practices, as demonstrated by Project Management Institute’s (PMI) Project Management Book of Knowledge (PMBOK). 

4. Mastery of change management standards and best practices, as demonstrated by Prosci’s ADKAR model.

5. PMP, PgMP, CAPM, and/or comparable project management certifications highly desirable.

6. Strong computer skills, particularly in MS Excel and MS Planner. Must have ability to learn new systems quickly.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service.  Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences:  Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles.  Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating.  Challenge stereotyping or offensive comments.  

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications.  Listens with interest to what others have to say.   

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities.  Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed. 

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure.  Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work.  Monitors progress of performance and changes approach accordingly, following through on commitments. 

PHYSICAL/SENSORY DEMANDS:

Remain stationary for extended periods of time, repetitive use of hands, vision required for work with written and electronic documents, travel to various worksites.                              

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer