Supply Chain Supervisor

 The Supervisor Supply Chain is responsible for assisting with the daily supervision of the warehouse teams.  Supports supply chain management activities within the Retail Division, and provides coaching to employees to support the highest level of customer service and professionalism.

 RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and supports supply chain management activities.  Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months.

PRINCIPAL DUTIES:

1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.  May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor.  Follows through on learning, skill building, and practice necessary to adapt to change.
2. Problem Solving:  Light supervision; works independently.  Periodic review of work by manager or senior coworker.  Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
3. Technical Skill:  Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
4. Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
5. Maintain consistent use of established methods to assure customer supply chain needs are provided timely and efficiently to both internal and external customers.
6. Observes donation trends with the ability to forecast loads and communicate with vendors to coordinate timely pick-ups, while ensuring the highest level of service is maintained with commodities product quality and accurate load weights.
7. Ensure operating procedures and policies are followed, along with asset protection and safety guidelines in accordance with company standards.
8. Supervise the efficient space layout and product allocation to ensure continuous flow of goods.
9. Consistently provides exceptional customer service while monitoring and coaching employees to do the same.
10. React to business needs and adjust work plan, schedules and resources to meet demands and specifications.
11. Follow defined processes for protection and usage of high value company assets including but not limited to forklifts, and other equipment.
12. Assure utilization of maintenance systems to ensure on-going Preventative Maintenance programs are in place and equipment is maintained in excellent operating condition.
13. Assist with interviews. Provides training and coaching of new and existing employees to increase employee satisfaction and maximize productivity.
14. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 3 years' experience.
2. Valid driver's license.
3. Coursework, training and/or work experience in Logistics Management a plus.
4. Flexible schedule. Nights and weekends may be required as business   warrants.
Must have working phone that allows for communication accessibility.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service.  Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences:  Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles.  Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating.  Challenge stereotyping or offensive comments. 
3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications.  Listens with interest to what others have to say.  
4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities.  Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure.  Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work.  Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds.  Moves about to accomplish tasks.  Lift:  Raises objects from lower to higher position or moves objects horizontally.  Stoop, kneel crouch or crawl: Positions self to retrieve objects.  Reach: Extending upwards or downwards to retrieve objects.  Worker is subject to weather conditions (hot, humid, dry, cold etc.).  Worker is subject to excessive noise.  Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.  Repetitive use of hands for handling and assessing products and equipment and computer use, vision required for assessing material working with and computer work, travel required.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

(GWINT)