Assistant Store Operations Manager

About the Role

We are seeking a highly skilled and experienced Assistant Store Operations Manager to join our team at Goodwill Gulf Coast.

The successful candidate will be responsible for ensuring the efficient operation of our retail store, maximizing profitability, and providing excellent customer service. As a key member of our management team, you will play a crucial role in driving sales growth, managing inventory, and maintaining a high level of customer satisfaction.

Key Responsibilities:

1. Lead and manage a team of store staff, providing guidance, support, and coaching to ensure they have the skills and knowledge needed to succeed.
2. Develop and implement effective strategies to drive sales growth, improve customer engagement, and increase revenue.
3. Maintain a high level of customer satisfaction by ensuring prompt and courteous service, resolving customer complaints, and addressing any issues promptly.
4. Manage inventory levels, receiving, processing, and storing donations, and ensuring that stockroom organization and presentation meet our standards.
5. Collaborate with other departments, such as marketing and donor relations, to promote the store and drive sales.
6. Analyze sales data, identify trends, and make recommendations for improving sales performance.

Requirements:

• Minimum 2 years of experience in retail management or a related field.
• Proven track record of success in driving sales growth and improving customer satisfaction.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced environment, prioritizing tasks and meeting deadlines.
• Familiarity with point-of-sale systems, inventory management software, and other technology used in retail operations.

Benefits:

• A competitive salary and benefits package.
• Ongoing training and development opportunities to enhance your skills and knowledge.
• A dynamic and supportive work environment.