What are the responsibilities and job description for the Career Navigator II - Hab Tech position at Goodwill Ind NW NC Inc?
Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.
WHY WORK FOR GOODWILL?
Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.
At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.
Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.
Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.
Job Description
The Career Navigator II is the face of our mission at Goodwill assisting program participants seeking economic mobility. They develop career plans, set goals with clear objectives around education, training, employment, and resources. Our Career Navigator II participates in community access and integration and serves as the primary coach for individuals within those programs.
Key Job Responsibilities
- Works with individuals who are engaged in habilitation services.
- Develops career plans and sets goals with clear objectives around education and training, employment, and resources.
- Understands HIPAA and confidentiality.
- Participates in community access and community integration.
- Acts as “guardian” or job coach for individuals when they are in a Goodwill program.
- Utilizes and navigates required program database and manages data input into systems.
- Assists with documentation and billing.
- Manages billing for services rendered.
- Refreshes knowledge base and understands rules around Medicaid and Medicare.
Education
High school diploma, required. Technical certificate/training, highly preferred.
Essential Skills & Abilities
- 1-2 years of experience in similar role.
- Excellent customer service skills.
- Intermediate computer skills required.
- Ability to multi-task.
- Excellent communication skills—both written and verbal.
- Excellent critical thinking and time management skills.
- Must understand other organization’s policies.
- Must be an active listener and have excellent soft skills.
- Excellent organizational skills and understanding of deadlines.
- Requires specialized training and background clearance.
- Understanding of HIPPA and the importance of confidentiality.
- Must be able to travel over 75%.
BENEFITS
Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:
- Paid Time Off (PTO)
- Money Purchase Pension Plan
- 403(b) Retirement Savings Plan
- Employee Assistance Program
- Free Telehealth
- Employee Referral Program
- Quarterly Incentive Programs (for all retail positions)
- Corporate Discount Programs
In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:
- Medical Insurance
- Prescription Coverage
- Dental and Vision Coverage
- Flex Spending Accounts (Medical and Dependent Care)
- Short & Long-Term Disability
- Life Insurance
- Tuition Reimbursement
EOE. E-Verify Employer.
