IT Manager, Crosby Scholars

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

Job Summary

The IT Manager is a technical contributor role focused on hands-on IT Support to the Crosby Scholars organization as well as working with the Goodwill NWNC IT Team to deliver on secure, reliable IT Applications, Infrastructure and Security. This role will be responsible for

• • Tier 1 and upwards desktop support for all IT deployed IT devices (laptops, pc’s, servers, printers etc).
  • Ownership of all Crosby Scholars Applications and Platforms
  • Software installation and Maintenance.
  • Data Extraction, Transformation, and Loading.
  • Specialized Data Handling.
  • Database Backup and Recovery in conjunction with IT consultant.
  • Security in conjunction with Goodwill NWNC Team
  • Support for other Collaboration & Communication tools (Teams, SharePoint Online etc.)
  • Support for Network, Servers & Storage as needed.
  • Research Emerging and new technologies to evolve our IT environment.
  • Delivery of enterprise projects as determined by senior IT Leadership.

The ideal candidate for this role:

• Continuously improves their own technical knowledge and skillset, and develops staff, through webinars, on-line and off-site training and by reading related periodicals.
• Leads training and best practices as it relates to technology. Including the coordination of purchasing computers, updating software licenses, etc.
• Maintains a positive and professional attitude when interacting with clients and colleagues.
• Demonstrates a high level of organizational sensitivity when addressing issues which require tact and confidentiality.
• Searches for opportunities for process improvement and takes steps to bring about positive change.

Educational Requirements

Associate's degree, required. Bachelor's degree in information systems, technology or computer sciences and/or technical certifications, highly preferred.

Qualifications

• Minimum of 3-5 years’ technology experience, with experience in technology project support with a focus on Power BI and Microsoft 365 Infrastructure.
• 1 - 2 years of supervisory experience, preferred.
• Excellent communication skills—both written and verbal.
• Excellent customer service skills.
• Knowledge of ticketing systems.
• Ability to work in a fast-paced environment and to prioritize.
• Must be able to travel 10-25%

BENEFITS

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

Eoe m/f/vets/disability