ADC Attendant 3 - Ellicott City

Welcome to Goodwill Industries of the Chesapeake, where every purchase supports our mission of empowering individuals in our community.

As an ADC Attendant, you’ll play a vital role in our retail stores. Your responsibilities will include accepting donations from customers, assessing the quality of merchandise, and pre-sorting items for resale or salvage. Additionally, you’ll provide exceptional customer service, assisting customers with unloading donations and answering their questions. With a strong emphasis on safety and efficiency, you will be responsible for loading and unloading trailers, accurately labeling items and safely operating equipment such as pallet jacks, pallet stackers, and forklifts if applicable.

Join us as we continue Reverend John S. German’s legacy of providing “Not a charity, but a chance,” and seize the opportunities for personal and professional growth that come with it.

JOB SUMMARY:

Assigned in a retail store or a mobile donation collection site, our ADC attendants accept donations from customers while providing exceptional customer service and pre-sorts items for resale or salvage.

ESSENTIAL DUTIES & RESPONSIBILITIES:

•        Assists and accepts donations from customers, issues donation receipts and completes donor log
•         Assesses quality of merchandise and pre-sorts items for salvage
•         Assists customers with unloading donations from vehicle
•         Assists customers by answering questions and providing exceptional customer service
•         Loads and unloads trailers for shipment 
•         Labels gaylords accurately
•         Performs daily and nightly recovery of sales floor
•         Safely operates a pallet jack, pallet stacker, and forklift if applicable.
•         Maintains in compliance with safety and housekeeping practices and expectations
•         Maintains a professional and flexible attitude; Willing to take on different job responsibilities and assignments
•         Promotes the mission and values of Goodwill
•         Performs other duties as assigned

EDUCATION AND/OR EXPERIENCE:

• High School diploma or equivalent preferred
• 1 year of material handling or customer service experience preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• For locations requiring use of forklift, current forklift operator certification or earned within 30 days of hire 

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, AND ABILITIES:

•          Ability to complete tasks and assignments with numerous interruptions and little direct supervision
•          Ability to communicate clearly in person and on the telephone
•          Ability to understand verbal instructions
•          Commitment to team building and improvement processes

Full-Time Employee Benefits:

• Medical, dental, and vision insurance, voluntary life, and short-term disability insurance
• Employer paid life and long-term disability insurance
• 2 weeks' vacation, 10 days sick per year
• 10 holidays and 2 floating holidays for Admin and Workforce Development, 9 holidays and 4 floating holidays for Retail per year, holidays for the Contracts division is determined according to the government schedule in effect for those locations.
• Tuition reimbursement up to 75% of tuition costs and 100% of fees
• 401(k) and 403(b) annual employer contribution
• Gym membership reimbursement, up to $60 quarterly
• Employee Assistance Program (EAP) - free counseling and referral services
• Credit Union membership at MECU and SECU
• 25% Store Discount

PHYSICAL REQUIREMENTS:

Lifting up to 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull.  Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.          

WORK ENVIRONMENT:

Employee may be exposed to moving mechanical parts, wet and/or humid conditions, fumes or airborne particles and outside weather conditions.  The noise level is usually moderate. 

REPORTS TO : Manager on Duty

EOE/MFDV