Description

Job Objective:

This role is responsible for providing dynamic, classroom and hands-on retail training to entry level employees, conducting orientation and assisting in the smooth onboarding experience for new employees. This position reports to the District Manager who evaluates performance annually.

In addition, knows and understands the Goodwill Mission: “Empower people to achieve their most abundant life”. Embodies our Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions:

• Facilitate orientation and training sessions within assigned district.
• Organize employee orientation, covering Goodwill’s mission, company policies, and a daily training schedule.
• Effectively communicate and deliver hands-on training to ensure new hires transition smoothly into their roles.
• Provide clear guidance on policies, procedures, and performance expectations, offering coaching and feedback throughout onboarding and beyond.
• Complete the employer section of Form I-9 for new employees.
• Prepare and distribute progress reports on training effectiveness, goal achievement, and ensure relevant stakeholders are informed of progress.
• Coordinate with Store Managers to assess hiring needs and ensure new hires are equipped to handle tasks such as material processing, stocking, customer service, cash register operation, and store cleanliness.
• Collect feedback from new hires on the onboarding process for continuous improvement.
• Maintain close communication with District and Store Managers regarding new hire paperwork and payroll processes.
• Collaborate with Store Managers and their teams to meet the specific needs of each store.
• Promptly manage and respond to voicemail, email, and other communications.
• Ensure all communication is handled professionally and respectfully with internal and external customers.
• Attend retail meetings and stay informed on updates and new information.
• Other duties as assigned by supervisor.

Qualifications

Required Education and Skills:

• High school diploma or equivalent or ability to obtain via The Excel Center.
• Must have experience in teaching and/or group facilitation.
• Thorough knowledge of company policies, procedures, and HR practices.
• Familiarity with store opening and closing procedures.
• Strong understanding of the new employee orientation process.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Capable of prioritizing multiple tasks and meeting tight deadlines.
• Proven ability to motivate and inspire others.
• Ability to relate to and understand diverse candidates, including individuals who may be disabled or disadvantaged, with educational backgrounds ranging from those with limited literacy skills to college educated.
• Ability to work under pressure, self-manage, and carry out job responsibilities independently.
• Strong judgment and discretion in interpreting and applying general placement policies.
• Clear verbal communication and hearing abilities.
• Advanced proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Publisher.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications:

• Authorized to work in the United States.

• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.