What are the responsibilities and job description for the CRC Support Team Member 2- Veteran Services- Selby position at Goodwill Industries Manasota Inc?
THE COMPANY:
At Goodwill Manasota, we aim to create a positive and fulfilling work environment with an emphasis on training and self-empowerment. With these tools in hand, our Team Members can excel in both their jobs and futures.
THE POSITION:
Are you an active individual who appreciates variety throughout the day? Do you enjoy interacting with people?
As CRC Support Team Member, you will have the following responsibilities:
- Greet visitors promptly and make them comfortable upon arrival at the South Operations campus, adhering to the "three-second rule" to establish eye contact within three seconds of a visitor entering.
- Greet callers warmly and make them comfortable when they contact the corporate office, following the "three-ring rule" to answer calls within three rings.
- May act as support to monitor the progress of customers participating in job search, including interviews scheduled, interviews attended, and outcomes of interviews.
- Maintain accurate and compliant visitor logs as required by PCI compliance regulations and Risk Management protocols.
- Ensure a strict level of confidentiality regarding team members, and all participant data, consistent with established confidentiality standard operating procedures.
- Ensure that all external and internal customers receive exceptional, world-class customer service and are directed to the appropriate parties efficiently.
- Uphold Goodwill’s zero tolerance policies regarding harassment, substance abuse, workplace violence, failure to report medical incidents (both work-related and non-work-related), and theft or other related offenses.
- Coordinates with the Community Talent Specialist and the Talent Specialist to assist upcoming Goodwill new hires with pre-employment-related screenings and/or onboarding paperwork support.
- Maintain any copies of client’s valid identification in confidential manner and in a locked-file cabinet within the CRC, in accordance with Goodwill and CARF standards.
THE BENEFITS:
Our Full Time Team Members can expect a consistent forty-hour work week. Goodwill Manasota has many benefits including internal professional development opportunities, a generous Paid Time Off policy of three weeks in the first year of employment, a 24/7 Goodwill Paid phone access to a Doctor through Teladoc and many other attractive benefits listed below
Medical, Dental, & Vision Insurance, Employer Paid Life Insurance, 401K Retirement Plan with an Employer Match, Paid Time Off, 25% Store Discount, Teladoc copays covered by Goodwill, Access to a Life Coach, Training and Development Opportunities, Education Assistance and Incentives, Comprehensive Wellness Program with Incentives
THE QUALIFICATIONS:
- Must be a Veteran
- Proficiency in Microsoft Office applications, especially Excel and Power BI.
- Strong relationship management and interpersonal skills.
- Excellent communication, decision-making, and problem-solving skills.
- Knowledge of the characteristics and needs of diverse populations served.
- Ability to work independently and as part of a team.
- Knowledge of Goodwill and its services & team members.
- Business systems, technology, procedures.
- Basic office practices and procedures.
- Microsoft Word, Works, Excel, PowerPoint, Internet Explorer, Publisher
- Excellent phone and communication skills
SPECIAL REQUIREMENTS:
- Availability for occasional after-hours and weekend work.
- Valid driver’s license and reliable transportation. This position may require travel to multiple locations on a reoccurring basis
- Ability to conform to Goodwill Industries’ Drug and Tobacco Free Workplace requirements and Code of Ethics.
- Physical ability to lift and move up to 10 pounds regularly.
See full job description attached.
