What are the responsibilities and job description for the Skills Trainer position at GOODWILL INDUSTRIES OF CENTRAL FLORIDA INC?
Job Details
ABOUT GOODWILL INDUSTRIES OF CENTRAL FLORIDA
Goodwill Industries of Central Florida provides opportunities for every member in our community to develop their full potential. Since 1959, Goodwill Industries of Central Florida has been fulfilling its mission of “Building Lives That Work.”
We provide tools that help people find meaningful work and achieve their goals. Goodwill’s Mission Impact programs provide job skills training, job placement, and supportive work opportunities for people with common barriers to employment. Goodwill Industries of Central Florida also offers community members and employees access to the Prosperity Platform to improve economic mobility.
SUMMARY
The Skills Trainer delivers comprehensive training and coaching to participants in Goodwill Industries of Central Florida’s Mission Impact program including the Work Transition program. Working on-site at designated retail stores, the Skills Trainer focuses on developing hard and soft skills and enhancing communication across all departments.
ESSENTIAL FUNCTIONS/DUTIES
- Provide guidance and on-the-job training to participants, ensuring they are fully trained in the duties of each job they rotate into within the retail environment.
- Deliver daily workplace improvement coaching with a focus on critical soft skills, including teamwork, workplace communication, and workplace comportment, to ensure job readiness and professional growth.
- Manage up to eight participants per location, providing individualized attention and support throughout training.
- Oversee participants’ daily activities, including clocking in and out, completing weekly progress checklists, and maintaining consistent communication with Prosperity Planners and Employment and Training Specialists to align schedules for planning meetings and workshops.
- Provide hands-on training and skill development by leveraging expertise in retail roles to help participants improve their job performance and advance their capabilities.
- Conduct daily pre-shift meetings to align participants with team objectives and expectations.
- Hold a post-shift meeting at the end of each workday to check in with participants, address questions, provide encouragement, and offer guidance for the next day.
- Coordinate effectively with Store Team Leads and Assistant Team Leads to ensure smooth rotation of duties and foster a seamlessly integrated work environment for Retail Employees and Work Transition participants.
- Promote a safe and inclusive work environment, adapting workstations and tasks to meet diverse needs of participants.
- Ensure compliance with program guidelines and protocols, fostering positive workplace behavior and empowering temporary employees to thrive in the workplace.
ADDITIONAL FUNCTIONS/DUTIES
- Perform other duties as assigned by the Retail and/or Mission Impact leadership.
QUALIFICATIONS/COMPETENCIES
The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.
- Understanding of Goodwill’s mission.
- Understanding of company policies and procedures
- Knowledge and understanding of obstacles to retaining successful employment and possess the necessary skills to effectively engage employees
- Ability to communicate effectively in English, both orally and in writing.
- Ability to assess employee progress and performance.
- Ability to understand and follow program-specific policies and procedures.
- Ability to understand and follow Goodwill Standard Operating Procedures.
- Ability to train store and related donated goods procedures, both individually and in group.
- Ability to demonstrate satisfactory attendance, as outlined in Goodwill policy.
- Ability to communicate effectively with Director of Community Employment & Training and Retail Team Leads.
- Ability to demonstrate sensitivity to the needs of individuals in terms of cultural diversity, physical limitations, economic hardship, learning disabilities, or any other areas of difference or barriers to employment that participants may have.
- Ability to understand others’ feelings and personal viewpoints.
- Ability to maintain stable working relationships with all employees.
- Ability to adhere to safe work practices as documented in Company safety policies; ability to report safety hazards/accidents promptly to supervisor or safety committee member.
Education and/or Experience:
High school diploma or equivalent. Associate degree in human services or related field, or equivalent, preferred.
Minimum of one year experience working in Goodwill retail environments.
Peer-to-peer work or volunteer experience, preferre
SPECIAL CONDITIONS OF EMPLOYMENT
(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)
Physical and Environmental Requirements:
The work pace is steady with regular standing and walking. Frequent lifting and/or carrying of objects weighing up to 15 lbs., with occasional lifting and/or carrying of objects weighing up to 25 lbs., is required. Heavier items (26 lbs. or more) are moved by using appropriate material handling equipment and/or assistance from another person.
Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.
Salary : $17
