What are the responsibilities and job description for the Team Leader (Floating General Manager) position at GOODWILL INDUSTRIES OF CENTRAL FLORIDA INC?
Job Details
Description
Our Mission
Building Lives That Work
Goodwill Industries of Central Florida provides opportunities for every member in our community to develop their full potential. Since 1959, Goodwill Industries of Central Florida has been fulfilling its mission of “Building Lives That Work.” Under the direction of the Team Lead (General Manager), greet customer/donor and process donations. Major duties include receiving donations, giving receipts, assisting co-workers or donors with lifting items, maintaining stockroom, greeting and assist donors/customers.
Position Overview:
As a Floating Team Lead (General Manager) specializing in thrift retail operations, you will oversee the day-to-day management of an assigned store, ensuring operational excellence, profitability, and a high level of customer satisfaction. This dynamic role requires a flexible, hands-on leader capable of traveling between locations to support teams, drive sales, and maintain adherence to company standards.
Key Responsibilities:
Store Operations Management
Oversee daily operations across multiple thrift store locations.
Monitor inventory management, stock rotations, markdowns, and transfers according to company procedures.
Maintain facilities, ensure stores are clean, organized, and meet safety standards.
Handle opening and closing duties for assigned stores.
Sales and Profitability
Ensure stores achieve revenue goals and remain within budgeted expense guidelines, including payroll.
Analyze sales reports and implement strategies to improve performance and profitability.
Promote sales through effective in-store merchandising and displays.
Team Leadership
Train, mentor, and supervise store managers and staff, fostering a collaborative team environment.
Plan and oversee staffing schedules, ensuring proper coverage for all operational needs.
Evaluate employee performance, administer disciplinary actions, and make recommendations for promotions or terminations.
Customer Service
Maintain high standards of customer service across all locations.
Address customer inquiries and resolve issues promptly and professionally.
Handle disturbances, lost children, or emergencies calmly and effectively.
Compliance and Safety
Ensure adherence to Consumer Product Safety Commission (CPSC) standards and public protection procedures.
Lead safety drills and monthly maintenance inspections.
Uphold security practices, including the secure handling of store receipts and alarm response.
Collaboration and Reporting
Work closely with the Regional Director and other departments to align organizational goals.
Complete reports related to scheduling, payroll, safety, and store records.
Assist in loss prevention investigations, maintaining confidentiality.
Qualifications:
Education: High School diploma or equivalent required; college degree preferred.
Experience:
Minimum of 3 years in retail, with at least 2 years in a management role.
Experience working with individuals with disabilities or nonprofit organizations is a plus.
Skills:
Strong leadership, communication, and problem-solving abilities.
Proficiency in operating Point of Sale (POS) systems and maintaining inventory records.
Ability to train, mentor, and manage diverse teams effectively.
Familiarity with retail compliance, safety regulations, and emergency response protocols.
Requirements:
Ability to travel between store locations as needed.
Flexible availability, including weekends and holidays.
Passion for sustainability and community service is highly desirable.
Essential Functions:
Lead efforts to generate revenue while maintaining budgetary discipline.
Manage store conditions, merchandise displays, and team performance.
Ensure staff compliance with organizational policies and safety procedures.
Respond to emergencies and alarm calls, remaining accessible via phone as needed.
Additional Duties:
Assist other stores or take on projects as directed by the Regional Director.
Coordinate safety drills, maintain facility checklists, and support loss prevention efforts.
Benefits:
- 403 (B)
- 403 (B) matching up to 4%
- Dental Insurance
- Health Insurance
- Life Insurance
- Vision Insurance
- On job training
- Paid time off
- Tuition Scholarship Program
- Mileage Reimbursement
Equal Opportunity Statement:
Goodwill Industries of Central Florida is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Goodwill Industries of Central Florida's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
Drug Free Workplace
Qualifications
