What are the responsibilities and job description for the E-Commerce Associate position at GOODWILL INDUSTRIES OF CENTRAL MICHIGAN'S HEARTLAND?
Great Work Hours!
Monday - Friday, 7:00am - 3:30pm or 8:00am - 4:30pm
Additional benefits of working full time for GICMH are:
- Employee discount at our retail stores.
- Employee discount at Sprint, Dell, AT&T, and other retailers.
- Financial Coaching.
Purpose or General Objective: To assist in the input of various articles on an online auction site.
Essential Duties:
- Must have the ability to distinguish between sellable and non-sellable merchandise
- Must have the ability to photograph the merchandise and prepare written descriptions of items for auction on Goodwill’s sight.
- Must have strong communication skills.
- Ability to courteously answer all e-mail questions and comments about merchandise
- Report any problems to the E-Commerce Supervisor.
- Ability to integrate photographs of merchandise into the E-Commerce software
- Ability to input descriptions, bids, etc., for items into the E-Commerce software
- Ability to clean and display items on inventory shelves in the E-Commerce storeroom
- Ability to accurately track inventory in the storeroom
- Ability to pack and ship items using Fed-Ex & USPS software and labeling system procedures
Additional Duties:
- Ability to participate and uphold the values and processes devoted to continuous quality and customer service improvement in all Goodwill operations.
- Responsible for understanding and complying with Goodwill’s safety program (i.e., handbook, policies, procedures, etc.)
- Other duties as assigned by the E-Commerce Supervisor, Charlotte Plant Manager, Operations Manager, Retail Director, or Vice President of Retail and Donated Goods.
Results Expected:
- Ability to meet daily and weekly productivity goals of 40 to 50 items posted daily.
- Able to work productively without close supervision
- Ability to work cooperatively and professionally with all associates, customers, and consumers working with and for Goodwill Industries
- Able to implement/follow proper controls and guidelines to ensure maximum output.
- Able to maintain accurate records and inventory
- Maintain confidentiality of consumer, associate, and agency information
