Production Supervisor

Goodwill of Central North Carolina’s mission is to improve lives and enrich communities through the power of work! Thanks to our Retail Stores and Donation Centers, we break down the barriers to employment and help people achieve their job and career goals through training, support, and career readiness resources. Our values are the backbone of our diverse and inclusive organization.

If you want to be part of a team that makes a difference – Goodwill is for you!

What You’ll Do:

• The Production Supervisor is responsible for assisting the Production Manager with the operations of production work floor and recycling initiatives in accordance with GICNC’s established operating procedures.
• They manage and direct operations personnel, temporary team members and any other assigned work groups, to meet the fiscal objectives supporting the organizations mission.
• The Production Supervisor serves as a role model and mentor for all team members and trainees, promoting teamwork and exemplary customer service internally and externally.
• Transports team members to multiple worksites as needed. *
• Assists the EVPO with retail store setting as needed.
• Provides backup for the Special Project Supervisor, covering opening and closing of the facility and supervising the recycling team when needed.
• Provides exemplary customer service internally to all team members, participants and other team members. Responds to questions, concerns and complaints in a fair, impartial and professional manner, ensuring stakeholder satisfaction. *
• Maintains records of department operations as required.
• Is responsible for preparing weekly schedules to maintain coverage of the department at all times within established guidelines.
• Adheres to safety policies and procedures as outlined in the Team Member Handbook and Safety Manual.*
• Adheres to all organizational policies and procedures and coaches their team to have a full understanding of the policies and procedures and abide by them consistently.*
• Reports known or suspected security and/or theft problems to the Logistics & Facilities Director or a member of management.*
• Adheres to all organizational policies and procedures and coaches their team to have a full understanding of the policies and procedures and abide by them consistently.*
• Helps to oversee other duties and programs as assigned.

Education, Experience, and Skills that are a must:

• High School diploma or equivalent.
• Must have a valid NC driver’s license, acceptable driving record, reliable vehicle, adequate vehicle insurance coverage and be able to travel locally on a daily basis.
• Must have a minimum of 2 years production experience and preferably 1 year in a supervisory position.
• Experience in guiding and developing team members is preferred.
• Must understand the importance of production as it relates to store operations.
• Knowledge of retail practices, inventory control and exceptional customer service skills required.
• Ability to work 100% of scheduled hours onsite
• Light to medium work (up to 50 pounds), stooping/bending, lifting, pulling, pushing, carrying, standing, walking, reaching, handling, fingering, occasional climbing, talking hearing, having good eyesight and color vision.