Director of Warehouse, Logistics and Post Retail

JOB SUMMARY: As a Director of Operations, you will direct and supervise operations of Post Retail, Distribution Center, Transportation and Donor Acquisition in accordance with company policies and procedures to attain financial strength and growth of the department.

Direct Reports: Manager of Warehouse and Transportation, Outlet Store Manager, and Donation Center Area Managers.

Indirect Reports: Warehouse Shift Leaders, Drivers, Forklift Operators, Baler Operators, Warehouse Processors, Outlet Store staff, Attended Donation Center Attendants, Attended Donation Center Attendant Floaters.

ESSENTIAL JOB FUNCTIONS:

• Through words and actions, support Goodwill Central Oklahoma Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.

• Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.

• Direct and effectively manage all distribution center and post retail operations maximizing the value of all recyclable material and reducing waste.

• Oversee and establish Donated Goods logistics schedules, delivery times, transport costs and efficiency.

• Be proficient in all distribution center and post retail processes and donation centers processes.

• Oversee post retail and distribution center productivity and post retail and distribution center processes.

• Oversee donation centers processes, productivity, and appearances.

• Supervise, coach, and train the Post Retail, Distribution Center and Transportation, and Donation staff.

• Foster a positive and effective relationship with all departments and vendors.

• Manage recruitment of management, drivers, distribution center, and ADC staff as needed.

• Ensure timely dispatch of donations and empty equipment to and from ADCs, retail stores, and distribution center.

• Manages, maintains, and improves donation acquisition/drive activities through non-traditional channels by networking, relationship management, and implementing new ideas to generate revenue. Plans, coordinates, and participates in donation events.

• Accountable for fleet vehicles including but not limited to oversight of optimizing efficiency by maintaining schedule of fleet, preventative maintenance, and service records as well as implementation of improved processes and methods to generate an acceptable Return on Investment.

• Ensure that all equipment (e.g., tractors, trailers, box trucks, balers, and other material handling equipment) has maintenance policies and that they are consistently followed.

• Assist in budgeting and planning of donated goods areas in Post Retail, Distribution Center, Transportation, and ADCs.

• Develop and implement all continuous quality activities for processes and procedures.

• Work with leadership to achieve overall departmental and Agency goals.

• Ensure compliance with all laws, DOT regulations, CARF standards, safety and security policy and procedures.

• Conduct all staff meetings as required.

• Attend meetings and trainings as required.

• Review and be familiar with Goodwill Central OK safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report on any unsafe work conditions, accidents, or injuries immediately.

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as required by management.

QUALIFICATIONS:

• High school diploma or GED, required.

• Bachelor’s degree, preferred.

• 10 years of warehouse/logistics proven working experience in a supervisory role, required.

• Valid Oklahoma Driver’s License and Car Insurance Verification, required.

• Must pass MVR check and maintain a good driving record.

• Must be 21 years old.

• Ability to speak, read and write the English language.

• Reliable transportation and communication required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• High level of attention to detail.

• Excellent verbal and written communication skills.

• Strong organizational skills and the ability to work on several projects at once.

• Strong sense of internal and external customer service.

• Excellent motivational and diplomatic skills.

• Strong time management skills and demonstrate adherence to timelines and schedules.

• Ability to create change inter and intra departmentally.

• Good interpersonal skills: able to work well with a wide range of people.

• Ability to perform as a leader.

• Experience in immediate and long-range planning, goal setting and implementation.

• Financial budgeting and analysis.

• Ability to complete and maintain:

• CPR and First Aid certifications

CORE COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following:

• Commitment to our Mission, Lives the Values, and Ignites the Vision

• Results Driven

• Critical Thinking

• Business Acumen

• Negotiating Skills

• Develops Direct Reports and Self

PHYSICAL REQUIRMENT: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• This work is physical and requires the following activities: Standing, twisting, bending, kneeling, grasping, and reaching for long periods of time; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.

• The ability to push, pull and lift up to 50 pounds, or more with assistance.

• Must be able to maneuver 200 pounds, pull utility carts on wheels on and off trucks.

• Employee is required to operate a computer, and handle textiles and donated goods.

WORK ENVIRONMENT:

• Works in warehouse environment most of time and will be exposed to airborne particles such as dust, mold, dirt, and pollen as well as extreme heat and cold.

• Must be available to work during operating hours as needed for business operations. Work schedules may include days, evenings, weekends, holidays, and black periods which may vary from week to week.

• Occasional travel required.

• Works 40 hours per week or more when required.

• Moderate-high noise level.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position