Instructional Design and Training Specialist

JOB SUMMARY: This position will be responsible for designing and facilitating curricula through various delivery methods for training programs, courses, and job aids that support Goodwill employee development. This position is a member of the RISE team (Resources for Individual Success and Empowerment), which provides career coaching and training to Goodwill employees.

This is not a supervisory role.

Starting Pay: $60-62K per year Depending on experience

ESSENTIAL JOB FUNCTIONS:

• Use instructional design principles to develop adult learning curricula and use a variety of delivery methods to craft inclusive, engaging learning experiences.
• Develop, coordinate, and facilitate training content for Cognition, the company’s Learning Management System (LMS) platform.
• Serve as an LMS administrator, supporting needs related to employee access, managing course content within the system, learning assignments, and other roles as needed.
• Stay informed of trends and technology in the education and/or corporate training industries to ensure the organization is implementing the best practices.
• Research credible sources while building current and relevant training content.
• Assist in developing training guides and visual aids for various departments across the company, including Donated Goods Retail and Human Resources.
• Collaborate with department leaders, key stakeholders, and subject matter experts to design and facilitate inclusive, learner-centered experiences, including instructor-led trainings; eLearning modules; multimedia content; and new employee onboarding.
• Work with internal and/or external subject matter experts to identify training needs and trends; complete training needs analyses; and develop and validate training content, methods, and materials for target audiences.
• Assist in developing and managing the Leadership Development Program for cohorts of organizational leaders and high potential employees.
• Assess learners to measure progress and evaluate effectiveness of learning experiences.
• Develop interactive content that consistently reflects Goodwill Central Oklahoma’s values, brand guidelines, and design elements.
• As assigned, lead, coordinate, and/or initiate projects that improve the efficiency of the RISE program.
• Assist with the planning and execution of team initiatives, such as program recruitment events, team development opportunities, and employee engagement efforts.
• Abide by and ensure compliance with agency policies and procedures set forth by management. Follow safety rules and regulations.

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as required by management.

QUALIFICATIONS:

• Bachelor’s or master’s degree in a related field (Instructional Design, Education, etc.) or any combination of education/experience that provides the skills necessary to successfully perform the functions of this position.
• 2-5 years’ experience in a related field preferred
• Ability to write effective instructional text, including learning outcomes and assessments
• Ability to write inclusive, learner-centered curriculum for a diverse population of adults. This may include adults with limited literacy and/or English language proficiency, individuals with intellectual or developmental disabilities, and adults with little to no exposure to digital skill development.
• Advanced proficiency in Microsoft office products. This includes creating and editing documents, collaborating using cloud-based platforms, utilizing online databases, and managing data in spreadsheets and digital storage.
• Familiarity with authoring and visual design tools, Adobe Suite products, and/or other media design software. Intermediate or advanced proficiency in Articulate 360 a plus.
• Must pass criminal background check and drug screening.
• Must pass MVR and have valid OK driver’s license and car insurance.
• Ability to speak, read, and write the English language.
• Reliable transportation and communication required.

CORE COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following:

• Commitment to our Mission and Lives the Values.
• Customer Focus
• Interpersonal Skills
• Time Management
• Results Driven
• Managerial courage
• Functional/Technical Skills

KNOWLEDGE, SKILLS, AND ABILITIES:

• Savviness with technology and strong digital literacy skills.
• High level of attention to detail.
• Ability to interact in a positive, motivational, and supportive manner.
• Being comfortable with ambiguity and adapting quickly to change.
• Good time management, organizational, and follow up skills.
• Ability to maintain confidentiality.
• Ability to work independently and within a team.
• Taking initiative to accomplish tasks in a timely manner with little or no supervision.
• Creativity with graphic design skills.
• Ability to define and maintain professional boundaries.
• Creative problem-solving skills.
• Effective interpersonal skills, including the ability to work well with a wide range of people with diverse backgrounds.

PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This work is sedentary and requires the following physical activities: Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• The ability to lift 15 pounds, or more with assistance.
• Employee is required to operate a computer.

WORKING CONDITIONS:

• Works indoors in a climate-controlled environment most of the time.
• Moderate noise level.
• Requires some local travel to all company locations as necessary providing own transportation.
• Work from home and/or flex scheduling accommodations may be made at the discretion of the supervisor after 90 days introductory period.
• Works 40 hours per week or more when required.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.