General Manager, Retail

The Retail General Manager (RGM) is responsible for managing the daily operations of the retail store including both the production activities and the retail selling floor. This includes customer service, stocking, merchandising, inventory control, budgeting, and record keeping. Also included is the overall production efficiency, housekeeping standards, safety standards, loss prevention, and coordination of merchandise flow. The RGM is responsible for clearly defining roles, responsibilities and requirements for their direct reports and hold each accountable by setting specific performance expectations, providing necessary training, and giving consistent feedback.

Role and Responsibilities

• Responsible for the overall operation of the retail store, including store opening and closing.
• Oversee all production levels, and quality of merchandise to the sales floor to optimize revenue generation.
• Manage inventory levels of all merchandise lines.
• Monitor and ensure a smooth and effective flow of donations adhering to all published standards, security, safety, and State laws.
• Maintain staffing levels while attaining budgeted payroll This includes employment separation, hiring, and training all new associates in accordance with Goodwill policies.
• Perform all requested reporting requirements on a timely basis including but not limited to surveys, production reports and sales reports.
• Review and analyze profit and loss statements and adjust store operations according to data.
• Ensure that daily banking requirements are met.
• Set and manage schedules for store staff so that the store needs are always met.
• Manage time and attendance through the Company timekeeping program and submit payroll according to established deadlines.
• Maintain effective email, phone, and face to face communication with all divisions and other stores.
• Create an atmosphere of ongoing exceptional customer service for both internal and external customers. Serves as a point of resolution for customer complaints and grievances.
• Comply with and enforce company policies and standards.
• Strives to reduce store turnover, through proper training, selection, and motivation of store team.

Supervisory Responsibility

This position has supervisory responsibilities over the retail staff including the Assistant Manager, Retail Supervisor, Merchandise Processors & Sales Associates.

Required Skills & Qualifications

• High school diploma or Associate’s degree preferred.
• Two to three years of previous retail progressive management experience supervising departments and/or staff.
• Minimum of three (3) to five (5) years’ experience in retail or equivalent industry.
• Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment.
• Full P L ownership.
• Proficiency in setting and managing schedules for store staff.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling, and climbing for prolonged periods of time (up to 7 hours- per 8-hour shift).
• Ability to lift 35 pounds frequently.
• Ability to communicate effectively in English, both orally and in writing.
• Basic math and computer skills.
• Broad knowledge of the thrift and resale industry and ability to react competitively.
• Highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), strong critical and analytical thinking skills, and appreciation of diversity.
• Ability to perform the same functions that direct reports perform.
• Ability to complete necessary paperwork and reports in a timely and efficient manner.
• Ability to motivate the team.
• Valid driver’s license.
• Ability to exercise good judgment in handling day-to-day situations.
• This role requires flexibility in hours to include working weekends, holidays, and evenings as needed to fulfill job responsibilities. This availability is a key component of the position and is subject to change based on the business needs.

Physical Requirements

• Ability to sit or stand for eight hours.
• Ability to bend and twist.
• Ability to lift and carry 50 pounds with or without reasonable accommodation.
• Moderate noise (i.e., business offices with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, keyboard, reach, stoop and kneel.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required as business demands dictate.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. A pre-employment background check is required to ensure the applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.