What are the responsibilities and job description for the Manager, Program Services position at Goodwill Industries of Central Texas?

Job Description

The Manager of Program Services will lead a team of Supervisors, Program Administrators, and Team Leads within Workforce Advancement to ensure the success of programs for the community. The Manager of Program Services will work closely with the leaders of the Workforce Advancement Division in setting, tracking, and reporting on divisional and organizational metrics and finances. This position will support the Workforce Advancement team in their professional development, alignment with divisional and organizational goals, and maintaining relationships with external partners and stakeholders.

Role and Responsibilities

Serves as a member of the Workforce Advancement leadership team and supports meeting / exceeding divisional metrics and organizational strategic goals.
Hires, supervises, and guides all Program leadership and direct service team members.
Maintains a positive, collaborative, and team-oriented relationship with all members of the Workforce Advancement Division.
Foster a culture of trust, inclusivity, open communication, active listening, personal and team accountability, and continuous improvement.
Provide professional development opportunities to drive individual growth with the goal of enhancing the Division and positive impact.
Establish, collaborate, and maintain positive, professional working relationships with all levels of leadership within Business Development, Workforce Advancement, and Education Services to ensure high qualities of services are provided.
Prepares, for approval by Senior Director of Workforce Advancement, annual budgets, funding proposals, service delivery strategy plans, and additional reports as required. Works within budgetary constraints.
Develop and evaluate continuous improvement strategies and metrics. Respond and adjust accordingly in response to feedback from clients, staff, employers, and community partners.
Ensure full compliance with all funding, accreditation, and contractual obligations as well as organizational policies and procedures.
Other duties as assigned.

Supervisory Responsibility

This position has supervisory responsibilities over the Workforce Advancement program staff including Program Leadership and direct service team members.

Required Skills & Qualifications

BA or BS degree in Social Work, Vocational Rehabilitation, Education, Business, or Human Services.

Two years of experience in programmatic compliance, grant management, social services coordination, or other human services operations.

Two years of experience working with individuals who have barriers to employment.

Two years supervisory and leadership experience.

Excellent critical thinking and conflict resolution skills, knowledge of community resources, and ability to network with other agencies.

Excellent oral and written communication skills, including interviewing skills.

Computer literate.

Must exhibit maturity of practice consistent with the key pillars of servant leadership.

Experience advancing diversity of thought both within teams and organizations.

Texas Driver’s License, liability insurance, vehicle in good working condition, clean driving record.

Physical Requirements

Ability to work in a non-climate-controlled environment.

Ability to sit, stand, walk, bend, stoop, kneel and twist for 8 hours.

Ability to lift up to 15 pounds frequently.

While performing the duties of this job, the employees is regularly required to talk, hear, and use hands and fingers to operate a computer and telephone.

Specific vision abilities required by this job include close vision requirements due to computer work.

Regular, predictable attendance is required as business demands dictate.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer / location. Alternative work locations may be offered as appropriate.

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Manager, Program Services

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