Assistant Store Manager

Goodwill Industries of Greater New York and

Northern New Jersey, Inc.

Job Description & Physical Demand Analysis

Position Title:

Assistant Store Manager

Department:

Retail

Reports To (Title):

Retail Store Manager

Position Type:

FLSA - Non-Exempt

Supervising Staff:

General Purpose:

The Assistant Store Manager will coordinate and support activities to optimize store revenues and savings, improve productivity, and ensure thedelivery of outstanding service to all customers. She/he will be responsible for the efficient and profitable management of the retail location when the store manager is unavailable.

Essential Functions:

Here are the duties that define the core responsibilities of the job.

•Operate in accordance with the established hours of business and is properly staffed

•Ensure that general conditions of store meet high standards at all times

•Ensure performance standards and goals are met regularly

•Control and minimize store expenses

•Maintain a supply of cash and change sufficient to meet daily business needs

•Ensure that the premises are at all times safe for customers and employees

•Ensure excellent customer relations are maintained, including training employees to greet, thank, or converse with customers and donors, monitoring their performance

•Schedule interviews, and recommend hiring of store employees

•Conduct initial training, recurrent training, or training in new skills, policies, or procedures

•Assist store manager with employee performance evaluation and discussion

•Assist store manager to recommend raises for employees

•Enforce corporate personnel, loss prevention and operational policies and procedures

•Investigate and resolve employee complaints, grievances, or conflicts

•Ensure that employees accurately and properly record all hours worked

•Process, price, tag, hang, and display merchandise to maximize sales

•Recommend ways to increase sales, efficiency

•Develop and expand local donor base

•Establish and monitor sound cash-handling procedures consistent with company policy

•Prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, etc. as required

•Answer employees’ questions as to policies, procedures, etc.

•Schedule and conduct periodic store-employee meetings to discuss new matters or particular problems

•Ensure that the store is adequately but not excessively stocked with merchandise at all times

•Organize back-room production area to optimize merchandise output

•Ensure that employees have been trained in and are complying with security policies and procedures

•Train employees on loss prevention policies

•Establish and monitor sound cash- handling procedures consistent with company policy

•Train employees on loss prevention policies

•Ensure timely bank deposits either personally or by higher management

•Maintain excellent cleanliness of the store, including restrooms, donation center, and back room

•Ensure safety and security of store assets and premises

•Conduct employee bag and locker checks regularly

•Prepare, review, approve and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests

•Prepare and review banking documents, such as, deposit slips, and compare to store reports

•Prepare, review and/or approve sales reports, invoices, donor logs, cash reports, petty cash and

•Responsible for payroll reconciliation in the absence of the Store Manager.

Qualifications: Describe the minimum educational and experience requirements/preferences.

•Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing

•Undergone two (2) years of supervisory experience and two (2) years of retail experience

•Experience with supervision and training direct reports in all aspects of store operations

•Must be able to work flexible hours

Skills Required: Describe the minimum skills required or preferred

•Outstanding organizational skills

•Ability to calculate amounts

•Working knowledge of computers and Microsoft Office applications

Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of
actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received.

•Directly supervises sales people, and production staff.

•Reports directly to retail manager

Special Working Conditions: Describe unusual working conditions or environmental factors.

•The work environment is mostly indoors. Donated goods may be at times dusty or soiled.

•May be required to wear Personal Protective Equipment.