Facilities Field Manager

General Purpose:

The Facilities Manager is responsible for the day-to-day oversight of the condition, efficiency, and safety of up to 40 Goodwill NYNJ facilities throughout NY (including Upstate NY) and NJ, and is a hands-on role that includes performing repairs. The Facilities Field Manager plays a critical role in maintaining a safe and functional environment for employees and visitors by addressing physical repairs, coordinating preventive maintenance and leading time sensitive.

Reporting to the VP of Real Estate Operations & Health Safety Strategies, this role involves managing the Repairs & Maintenance (R&M) budget, ensuring facility safety, and contributing to operational excellence. The Facilities Manager will conduct facility inspections, manage vendor relationships, address work orders, and play a key role in safety training and investigations.

Essential Functions:

• Hands-On Repair Work: As a working manager, complete facility repairs as needed to ensure operational efficiency. Including but not limited to carpentry, painting, light electrical work, etc. Support Maintenance Technicians by assisting with work orders that require multiple personnel and perform service tasks as necessary.
• Collaboration: Partner with site managers to address facility conditions, site safety, and employee concerns.
• Facility Inspections: Perform and document regular inspections to assess facility conditions and safety, identifying trends and maintenance needs. Action Item Management: Organize and escalate issues arising from inspections to the VP of Real Estate Operations & Health Safety Strategies and coordinate to ensure findings are resolved in a timely manner.
• Vendor Management: Oversee and manage vendors responsible for preventative maintenance and services, including HVAC, janitorial, sprinkler/fire extinguisher inspections, and first-aid kit replenishments.
• Work Order Management: Track, close out, and ensure compliance with vendor work orders per contract terms. Monitor vendor access to facilities and ensure adherence to safety and company policies.
• Capital Improvement: Evaluate facilities for necessary replacements and capital improvements. Contribute to annual budgeting and planning processes.
• Safety Training & Investigations: Conduct safety training and lead investigations related to incidents, ensuring compliance with protocols and reporting procedures.
• Team Support: Provide coverage for other Facilities Operations team members during absences.

• Staff Supervision: Directly supervise staff and manage relationships with vendors.
• Cross-Departmental Collaboration: Work closely with various departments and levels within the organization.

Performance Benchmarks:

• Employee Interaction: Demonstrate strong customer service and compliance oversight with internal stakeholders.
• Inspection Quality: Conduct regular and thorough inspections with proper documentation and follow through.
• Incident Reporting: Ensure timely and accurate reporting of incidents.
• Vendor Performance: Monitor and report on the quality of vendor work.
• Budget Management: Maintain facilities at a high standard within the allocated budget.

Qualifications:

• Education: High School Diploma or equivalent required. An Associate’s degree or certification from a technical school is preferred.
• Experience: 4 to 9 years of facilities maintenance or construction experience required.
• Technical Knowledge: Proficiency in building systems and mechanicals.
• License: A clean driving record and a valid driver’s license are required.
• Location: Preferably based in the New York State/NJ area.

Skills Required:

• Facilities Maintenance: Experience in repairs and maintenance of office, retail, and/or warehouse environments.
• Vendor Relations: Strong experience managing vendor relationships.
• Technology: Basic computer skills and familiarity with mobile work order management systems.

• Stakeholder Management: Proven ability to effectively interact with stakeholders at all levels.
• Professionalism: Maintain a clean, professional appearance at all times.

• Perform other duties as assigned to support the Facilities Operations team and broader organizational goals.

Special Working Conditions:

• Availability: Must be available for emergency on call work 24/7 and be willing to travel to various locations within NYC, Upstate NY and Northern NJ as needed.

Note: Benchmarks and job details may be subject to change based on business needs and management approval.