What are the responsibilities and job description for the IT System Engineer position at Goodwill Industries Of Greater New York?

Job Description

Goodwill Industries of Greater New York and Northern New Jersey, Inc.

Job Description Form

Position Title : I.T. Systems Engineer Location :

Reports To : Sr. Systems Engineer Cost Center : 61400

General Purpose :

The Systems Engineer’s role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

Essential Functions :

Collaborate with network support and management staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
Work with Sr. Engineer to accomplish business requirements and systems goals.
Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
Interact with vendors, outsourcers, and contractors to secure system-related products and services.
Integrate print servers and their associated software into enterprise systems.
Work with Sr. Systems Engineer to define business requirements and systems goals to identify and resolve business systems issues.
Assist Sr. Systems Engineer with the Deployment and design of new applications and enhancements to existing applications, software, and operating systems.
Assist the Sr. Systems Engineer with cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
Work with Jr. Systems Engineer to coordinate with the Disposal vendor(s) for equipment removal.
Work with Jr. Systems Engineer to improve their knowledge of systems, software and network.
Gauge the effectiveness and efficiency of existing systems; assist Sr. Systems Engineer in the development and implement strategies for improving or further leveraging these systems.
Assist with installation and support of Network infrastructure.
Ensure system connectivity of all servers, shared software, and other applications.
Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
Monitor and test system performance; prepare and deliver system performance statistics and reports.
Provide orientation and training to end-users for all modified and new systems.

Qualifications / Basic Job Requirements : .

Accreditation from a reputable school or [3-5] years equivalent work experience.

Certifications in MCP, MCSE are a plus.

Strong written and oral communication skills.

Strong interpersonal skills.

Ability to conduct research into networking issues and products as required.

Ability to present ideas in user-friendly language.

Highly self-motivated and directed.

Keen attention to detail.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Strong customer-service orientation.

Experience working in a team-oriented, collaborative environment.

Ability to engage and align with department goals and initiatives is a must.

Provide on-call and off-hours support as needed.

Scope of Responsibility & Positions Supervised :

Design, Implement and Manage servers, including e-mail, print and backup servers and their associated operating systems and software.

Manage all network hardware and equipment, including routers, switches, hubs, and UPSs.

Oversee installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices.

Ensure network connectivity of all workstations.

Design, Implement and Administer all equipment, hardware and software upgrades.

Perform network design and capacity planning.

Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.

Interact and negotiate with vendors and contractors to secure network products and services.

Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery.

Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

Administer and maintain end-user accounts, permissions, and access rights.

Perform server and security audits under direction of Sr. Engineer or Exec IT Mgmt.

Perform system backups and recovery.

Monitor and test network performance and provide network performance statistics and reports.

Recommend, schedule, and perform network improvements, upgrades, and repairs.

Manage and / or provide guidance to junior members of the team and network administrators.

Other responsibilities may be added as deemed appropriate by the CIO

Special Working Conditions :

On-call availability for all weekends and select days per month.

Sitting for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

Occasional inspection of cables in floors and ceilings.

Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Approvals :

Direct Supervisor / Manager : _________________________ Date : ____________

VP : ____________________________________________ Date : ____________

Approvals :

Direct Supervisor / Manager : _________________________ Date : ____________

VP : ____________________________________________ Date : ____________

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