Retail Assistant Manager

Goodwill Industries of Hawaii, Inc.

Job Description

Job Title:              Retail Assistant Manager 

Division:               Operations / Retail 

Department:         Retail

Reports To:          Retail Store Manager

FLSA Status:        Non-Exempt

Reviewed by:       Human Resources

SUMMARY 

Assists Retail Store Manager in supervising and coordinating activities of workers and managing day to day operation in Goodwill's retail store. Responsible for reaching sales quotas and goals by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

Works with Store Manager in these areas:

• Assigns duties to workers and schedules break periods, work hours, and vacations. Ensures sales floor is adequately covered.
• Trains, coaches and supervises workers in store policies, department procedures, and job duties.
• Orders merchandise, supplies, and equipment.        Communicates and coordinates with facility staff.
• Records delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
• Inspects merchandise to ensure its quality and that it is correctly priced and displayed.
• Recommends additions to or deletions of merchandise to be sold in department.
• Prepares sales and inventory reports.        Ensures sales and cash reporting accuracy and daily bank deposits.
• Professionally addresses customer complaints, handles returned merchandise, and resolves problems to restore and promote good public relations.
• Assists sales staff to complete/address difficult sales and situations.  Must have a clear understanding of store policies and procedures (includes cash handling, POS, store open/close, redemption process, donations process).
• Promotes and sells merchandise. Ensures staff is aware of store promotions and communicates the information consistently to customers.
• Assists in stocking of merchandise, ringing up of customer purchases, and customer service. 
• Ensures store is well organized, clean and fully stocked at all times. Ensures the items are properly merchandised and make adjustments to sales floor as needed
• Responsible for meeting retail quotas and goals through the management of day to day operations.
• Communicates regularly with the Store Manager, Sales Leads, Production Supervisor and Director of Operations/Retail and keeps them abreast of appropriate situations.
• Ensures store security and reports any suspicious activity to the appropriate personnel.
• Assists store manager in ensuring the team is achieving production and sales targets.  Also assists with the donation and redemption operations as assigned. Make adjustments to production, sales and management to meet production and sales goals.
• Conducts work in a safe and responsible manner, utilizing protective clothing and/or equipment when appropriate. Complies with all safety standards.
• Responsible for the safe and productive operations of the assigned store.

• Responsible for awareness of and adherence to all company, store and safety policies and procedures.
• Operational duties at other locations may be required as needs arises.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES 

Assists Retail Store Manager by supervising employees in the assigned retail store.  Employees include Salesclerks, Sheltered Employees, Trainees, Volunteers, CSSP Workers, and Summer Youth Workers, as assigned.  Assists Retail Store Manager by carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Assistive responsibilities include interviewing, makes recommendations for hire, and training employees; educating staff on sales goals; maintaining compliance with Goodwill policies and philosophy; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.   Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.   Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.   Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS 

CPR/First Aid Certification may be required based on assignment of location determined by Safety Department.  Valid driver’s license and a traffic abstract that meets company guidelines.  Access to an insured vehicle with current registration.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see, hear, and talk.  The employee is regularly is required to stand, walk, sit, and use hands to finger, handle, or feel.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell.  The employee must frequently lift up to 25 lbs and occasionally maneuver wheeled containers weighing up to 300 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and extreme heat.  The noise level in the work environment is usually moderate.

Regular Attendance is a requirement of this position. Core work hours are between Monday-Sunday ,8:30 am-7:30 pm, including holidays, to meet the needs of retail operations. Staff may be scheduled up to 2 hours before store opening and up to 2 hours after store closing to meet business need. Travel is not required.

At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient.  We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii’s community through the power of work.   Last year we placed nearly 1,500 people into employment, resulting in $22 million in annual wages earned as a result of these job placements.  Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time. 

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.