Computer Works Team Lead

Job Title: Computer Works Team Lead

Department: Donated Goods Program (DGP)

Reports To: Computer Works (CW) Manager

FLSA Status: Non-Exempt

Mission Support:

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet today's and tomorrow's workforce needs. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary:

Assist with the day-to-day operations of the CW store. To ensure efficient and cost-effective operation through world-class customer service, stewardship of the department, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:

• Assume management responsibilities in the absence of the Manager or Assistant Manager including opening/closing and all day-to-day store operations.

• Assist the Manager and Assistant Manager comply with the GWH image, practices, and procedures.

• Respond to customer inquiries and requests.

• Evaluate donated computers and other electronic devices and assess their value.

• Receive and process items in a timely manner.

• Obtain technical and component information.

• Package, price, and stock components for the store’s sales floor.

• Supervise and assist with the training and development of associates.

• Maintain workstations.

• Refurbish computer equipment to restore it to like-new working conditions and/or appearance for the sales floor.

• Install an operating system on computers and configure it to CW standards.

• Troubleshoot repairs, maintain, install, and perform testing activities on various computer equipment and peripherals.

• Warranty maintenance on machines bought from CW.

• Assist in maintenance and ordering of supplies.

• Performs other duties as assigned by Management.

Additional Responsibilities:

• Demonstrate professionalism and present a friendly, cooperative attitude.

• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.

• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.

• Must be punctual, have dependable attendance, and maintain an appropriate appearance.

• Must safely conduct work; maintain good housekeeping standards, have all aisles and pathways to fire exits clear and free from clutter, and keep work areas neat and clean.

• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:

• High school diploma or equivalent preferred.

• Understands eCommerce software and multiple eCommerce platforms.

• One (1) to two (2) years of retail sales experience is preferred.

• Excellent computer skills.

• Good time management and organizational skills.

• Ability to communicate and interact well with a variety of personality types.

• Must have reliable transportation.

Key Performance Indicators:

1. Sales vs. Budget: Meets goal of actual sales compared to the projected budget.

2. IAT vs. Comp: Compares the Individual Average Transaction rate (IAT) against prior year’s sales and exceeds them.

3. Wage to Budget: Controls wage expenses against the allocated budget.

4. Overtime to Total Hours: Monitor ratio of overtime hours to the total hours worked.

5. Safety Audit Scores: Evaluates compliance and effectiveness of safety protocols through audit results.

6. Order Fulfillment Speed: Tracks the time from order receipt to delivery, highlighting operational efficiency.

Physical Requirements/Work Environment:

The ability to continuously stand/walk for the duration of a shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders and climb a ladder. Able to lift, up to, 40 lbs. (fixture parts, cartons of product).

An indoor work environment with exposure to outside temperatures. The noise level in the normal work environment is usually moderate.

I understand this job description and requirements, and I am expected to complete all assigned duties. I also understand that the job functions may change, and I may be transferred to another location at the discretion of Management.

I have read this job description, and I will be able to perform the essential functions of this position with or without accommodation.

Team Member: _______________________________________________ Date: _______________

Manager: _____________________________________________________ Date: ______________

Job description subject to change.