What are the responsibilities and job description for the Intake Specialist (Veterans Program) position at Goodwill Industries of Houston?
Job Title: Intake Specialist (Veterans Program)
Department: People Operations
Reports to: Program Coordinator Veterans Service
FLSA Status: Non-Exempt (Full Time)
Salary: $16.68 per hour
Address: 2520 Brun St, Houston, TX 77019
Mission Support:
Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.
Position Summary:
Provides administrative support and assists veterans, their families, and dependents. Provides initial information on program services to all applicants and performs intake procedures to determine eligibility of the applicant, gathers all certifying documents for verification of eligibility. This position is also responsible for assisting the Employment Specialist/Case Manager in obtaining additional documents, assisting in the processing of support services request forms, and performing data entry into the organization’s Caseworthy system. This includes general administrative duties, support administrative career planning, assessment, enrollment in on-the-job training, job search assistance, and retention services.
Essential Duties and Responsibilities:
- Meet and greet all participants and visitors, answer telephones, answer routine inquiries, and refer individuals to appropriate GWH Programs when needed.
- Accountable for participant eligibility verification.
- Regularly communicate with the Manager and other Workforce Development (WFD) providers.
- Assist in assessing, planning, and supporting follow-ups to ensure the participants’ needs are being met.
- Perform accurate data entry and record keeping related to different WFD programs while maintaining a high level of confidentiality.
- Verify workforce member data entries by reviewing, correcting and/or reentering data, and alert the staff when information is incomplete.
- Assist with retention follow-up as necessary or as directed by program staff and Manager.
- Organize and prepare materials for orientations, classes, job readiness, and soft skills training.
- Create and modify documents using Microsoft Office applications.
- Actively promote GWH programs to create awareness and demonstrate the potential it has for career and life advancement.
- Performs clerical duties such as photocopying, faxing, filing, mailing, scheduling, ordering, and maintaining office supplies.
- Refer participants to community partners for social aid.
- Assist with the outreach plan to connect with potential partners and interested members of the community.
- Be able to establish a rapport with participants.
- Be able to multi-task several assignments at once and prioritize effectively.
- Participate and represent GWH at community-based events and activities.
- Be able to professionally assist individuals with different types of lifestyles, genders, personal beliefs, and disabilities.
- May be required to attend and support job training.
- Order office supplies as needed.
- Other duties as assigned by Management.
Additional Responsibilities:
- Excellent customer service.
- Demonstrate professionalism, and good judgment and present a friendly, cooperative attitude.
- Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented fast-paced environment.
- Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
- Must be punctual and have dependable attendance and maintain an appropriate appearance.
- Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists are clear and free from clutter, and keep work areas neat and clean.
- Adheres to local, state, and federal laws and regulations.
Key Performance Indicators (KPI):
- Assess 100 eligible participants to understand the WFD Program, what it offers, and the EmployAbility commitment.
- Assist 50 or more eligible participants in enrolling in GWH’s EmployAbility Program.
- Provide wrap-around service referrals and co-enrollment to other GWH programs as needed.
- Support team members to gain retention information.
- Support orientation through in-person and virtual services.
Minimum Qualifications:
- A high school diploma or equivalent is required.
- One (1) to three (3) years of client services, administrative assistant, or equivalent experience is preferred.
- Excellent computer skills (proficient in Microsoft Office).
- Excellent written and verbal communication skills.
- Ability to communicate and interact well with a variety of personality types.
Physical Requirements/Work Environment:
- Ability to sit, stand, bend, and reach.
- Ability to lift, push, pull, up to, 25 lbs.
Salary : $17
