Store Manager

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

Position Summary :

Under the leadership of the District Director, the Store Manager is responsible for the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities :

• Responsible for all management duties including opening / closing, all day-to-day store operations, and all Team Members.
• Reviews, contributes and operates within the store’s budget and the budgeted expense-to-revenue ratio.
• Responsible for hiring, training, supervising, and evaluating as well as the development of Team Members within the framework of GWH policies, procedures, and the Team Members’ job description.
• Maintain open availability to assist the store with management and leadership needs, including time frames outside of the management rotating schedule if needed.
• Adhere to working the established rotating schedule unless otherwise directed or approved by the District Director.
• Manage and influence the team by communicating clear company goals daily, weekly, monthly, and annually.
• Partner with the assistant store manager to create, prepare and post schedules, reviews / approves electronic time sheets, and monitors labor hours.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers / safe.
• Execute GWH’s workflow as designed by training, coaching, and documenting team member performances while assessing production progress on an hourly basis.
• Prepares and administers personnel and disciplinary actions and evaluations.
• Complete and maintain work orders, purchase orders, supply orders, petty cash, and expense reports and ensure these are submitted in a timely manner.
• Ensures the Safety Program is being managed efficiently.
• Accurately operate all store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Help ensure the proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures.
• Coach by Walking Around (CBWA) for approximately 80% of the time on duty to ensure team members are meeting minimum expectations.
• Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
• Performs other duties as assigned by Management.

Additional Responsibilities :

Minimum Qualifications :

Physical Requirements / Work Environment :

The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift, up to, 40 lbs. and, occasionally, lift / move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time.

An indoor work environment with occasional exposure to outside temperatures. The noise level in the normal work environment is usually moderate.

I understand this job description and requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management.

I have read this job description, and I will be able to perform the essential functions of this position with or without accommodation.

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