Intake Specialist

Goodwill Industries of Kentucky is looking for an energetic, self-motivated, detail-oriented Intake Specialist to join our team! The Intake Specialist will provide Orientation and support to individuals seeking assistance from Goodwill to overcome barriers to employment and will fulfill data entry and reporting duties for the Opportunity Center. If you are looking for an opportunity that allows you to reach new goals while helping other’s in your community, the Intake Specialist opportunity is for you.

Goodwill’s Mission is to connect Kentucky job seekers with the resources and services they need to find and maintain long-term employment and a career path. We serve Kentuckians who have disabilities or experience other challenges finding success in the workforce, such as criminal backgrounds, language barriers, limited education, lack of transportation and chronic poverty.

Job Type: Full-time, Non-Exempt

Essential Duties and Tasks:

• Facilitates Orientation for new members at the Opportunity
• Provides outstanding customer service to prospective/new members and clients of the Opportunity
• Informs new members and clients about upcoming workshops and opportunities following Orientation to ensure engagement prior to first appointment with Career Coach.
• Ensures that new Opportunity Center members submit completed intake forms and Self-Sufficiency Matrix following Orientation.
• Creates client records through timely data entry in Salesforce/GoodData for new Opportunity Center members utilizing intake forms and Self-Sufficiency Matrix.
• Assists Career Coaches with follow-up calls to
• Prepares information and enters data for programs, as
• Provides case note updates in Salesforce/GoodData for clients on behalf of Career
• Prepares program reports and works closely with Director of Compliance to ensure data accuracy and Standard Operating Procedures are being met.
• Perform other duties as assigned.

Education and Experience:

• High school diploma or equivalent. Associates degree or one-year of work experience in lieu of college degree in workforce development/social services environments, such as a workforce development program and/or community rehabilitation program, providing services to individuals with disabilities and/or other disadvantages preferred.
• Must have proficient computer skills, including Microsoft Office Word, Excel, and
• Must have strong oral and written communication, teamwork, and interpersonal skills with the ability to work with a variety of diverse individuals.
• Must be self-motivated with the capacity to consistently work with a high volume of
• Must be detail-oriented with the ability to set priorities, plan, coordinate, and work

Physical Demands:

• This job may have physical requirements that are considered sedentary work. Sedentary work involves sitting for extended periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity and occasional lifting up to 15 pounds.
• Travel to other locations beyond the assigned work location is occasionally

Benefits:

• 403(b) Plan
• Company 403(b) Matching Contributions
• Tuition Reimbursement
• Medical, Prescription, Dental & Vision Insurance
• Generous Vacation Time & 8 Paid Holidays
• Short and Long-Term Disability Insurance
• Life, Dependent Life and AD&D Insurance
• Voluntary Term Life Insurance

Goodwill Industries of Kentucky is an EEO/AA employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)