What are the responsibilities and job description for the Donation Express Attendant position at Goodwill Industries of Middle Tennessee, Inc.?
Job Location
Columbia II
Job Summary :
The Donation Express Attendant will provide for the most consistent daily acquisition of donations at the Donation Express Centers. To represent Goodwill's commitment to hospitality by assisting donors in a prompt, friendly manner when unloading their donations and providing receipts. To safeguard donations by sorting and packing them in proper receptacles in the donation center. To maintain a clean, organized area in and around the donation center.
Job Description
Essential Functions
- Exhibit hospitality and a high level of customer service awareness, including being courteous and appreciative to all donors, providing donation receipts, and greeting donors promptly and cheerfully, and handling all donated items with care and gratitude.
- Be prompt and consistent in attendance.
- Work the scheduled hours and open and close the site on schedule.
- Decline donations graciously when appropriate, while following Goodwill's policy for non-acceptable items.
- Sort and secure donations as designated by the Director of Donations, DEC Manager and Supervisor(s).
- Accurately record all donations and assist with the completion of daily donation summary sheets in a timely manner.
- Communicate activity of donation center by calling in donor count every work day.
- Organize DEC supply table and communicate the needs of the collection center or hazards to a Supervisor on a timely basis.
- Assist transportation staff in sweeps and exchange of trailers where applicable.
- Maintain a clean and safe work environment by sweeping / picking up inside and immediate area outside the DEC site and on the property.
- Attend all mandatory DEC meetings designated by the Supervisor.
- Distribute flyers, handouts, and other written information about Goodwill to donors as directed by management.
- Continually and effectively communicate Goodwill's mission to donors.
- Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times.
- Other duties as assigned by management.
Minimum Qualifications
Required Skills : Education
Experience
Knowledge and Skills
Preferred Education / Experience / Knowledge & Skills / Certifications & License
