Retail Sales Associate

Mission Statement:

Goodwill Industries of Mississippi, Inc.’s mission is to transform lives through lifelong learning and meaningful work. The expectation of this position is to achieve organizational, team and personal goals in alignment with our mission and services offered.

Position Summary:

The Sales Associate primarily works in the retail area of the store, supporting the retail functions by providing excellent customer service, stocking donated goods, ringing up customers correctly at the POS, maintaining cleanliness, and providing customers with information about Goodwill’s Roundup program.

Primary Duties:

• Provides professional and exceptional customer/donor service. Greets customers as they enter/exit the location in a friendly, positive manner. Responds positively to all customer inquiries, directing inquiries to management when needed.
• Finalizes customer check out process by scanning all barcodes, receiving guidance from management if an item is not tagged. Asks all customers to Roundup their purchases.
• Ensures register funds are accounted for by accurately ringing credit card and cash transactions through the Point-of-Sale (POS) system.
• Does not ring up their co-workers, friends, or family members.
• Does not perform voids or any other management functions on the POS.
• Uses their individual, unique login at all times when utilizing the POS.
• Organizes, maintains, and places donated goods on the sales floor as needed, insuring each item is placed in its appropriate location on the sales floor.
• Maintains a positive, team-oriented relationship with peers and supervisors.
• Maintains a safe, clean, and orderly work environment.
• Demonstrates a professional, presentable appearance, by adhering to Goodwill’s uniform policy, including the visible presence of an issued nametag.
• Works as scheduled, being flexible when needed.
• Performs other duties as assigned.

Education:

High school or GED preferred.

Certification(s):

N/A

Knowledge, Skills and Abilities:

• Basic judgment skills to determine merchandise/donation value.
• Ability to communicate effectively, both orally and in writing.
• Able to establish pleasant connections with customers and co-workers.
• Basic math skills and understanding of cash control procedures.

Additional Requirements:

• Supports the mission and vision of Goodwill Industries of Mississippi, Inc.
• Open availability.
• Ability to transfer to other working locations, as directed by management.
• Promotes and demonstrates ethical practices in all activities.
• Promotes a safe work environment and follows all CARF requirements.
• Ability to pass alcohol/drug screenings and criminal background check.

Physical Requirements:

• Works in an environment with occasional high stress, with potentially short deadlines.
• Stands and walks for most of the workday, occasionally sits.
• Routinely bends, stoops, pulls, pushes, reaches, kneels, twists, turns throughout the day.
• Ability to lift up to 25 pounds in retail environment; 50 pounds in Donations/ADC/ Aftermarket environment, or the ability to do so safely.

Travel:

Minimal travel required. May travel to other locations to assist with sales duties or training. Some travel for meetings and/or trainings may be required.

The above statements are intended to describe the general nature and level of the work being performed by an individual assigned to this work. This is not an exhaustive list of all duties and responsibilities. Goodwill Industries of Mississippi, Inc. management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.