Re-entry Case Manager

You’re someone who wants to make a difference in people’s lives. You’ve got a degree and/or experience in social services but want to extend your reach. Something challenging but also rewarding. That’s our story too! Goodwill Industries of New Mexico is looking for a Case Manager/Skills trainer to facilitate an exciting new program serving justice involved individuals reentering the community and workforce. We are a New Mexico nonprofit corporation with 16 stores throughout the state and the Next Steps program is the newest of the many community based social services that we offer. This opportunity will allow you to work one on one with individuals reentering the community from incarceration, providing case management, employment skills training, community advocacy and more. This is your chance to put your skills and your heart to work for our community. Individuals with lived experience or experience in corrections strongly encouraged to apply. Benefits offered: Paid Time Off, Paid Holidays, Dental, Vision & Medical Coverage, 403b Retirement Plan, work-life balance and more. What are you waiting for? Apply today!

Base pay starting at $23/hour negotiable depending on experience.

Essential Case Management Duties and Responsibilities:

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Adherence to the attendance and punctuality policies of Goodwill.
• Exhibit excellent customer service skills as related to your position.
• Performs other incidental and related duties as required and assigned.
• Contacts participants and provides case management services to assigned caseload as required by the program guidelines and scope of work.
• Orientates participant to GINM policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures.
• Provides case management for participants; refers to other support services as needed, such as medical evaluation and treatment, and social services.
• Builds and maintains collaborative relationships with community agencies.
• Maintains case records containing pertinent, accurate and current information; documents all contact made with each participant in a timely manner.
• Completes all required documentation within designated timeframes including but not limited to case notes, program documentation and required reporting.
• Ensures accurate caseload by closing all inactive cases on a monthly basis.
• Attends staff meetings; provides updates on persons served with complex issues and receives new referrals.
• Maintains standards and practice in accordance with applicable laws, regulations and requirements, as well as professional standards; complies with contract guidelines and regulations.
• Enhances professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.
• Ensures HIPAA compliance.
• Responsible for the safety of all persons served under his/her supervision.
• Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
• Maintains confidentiality of all privileged information.

Essential Job Development Duties and Responsibilities:

• Develops and maintains contact with new and existing businesses.
• Educates the business community regarding GINM training, education and services programs and of the benefits of hiring GINM’s participants, including possible tax considerations (e.g., Work Opportunity Tax Credit, Federal Bonding program, etc.).
• Assesses persons served job strengths, abilities and possible barriers and develops a customized job search plan to help participants secure and retain competitive community employment.
• Provides persons served with service referrals to assist them with community resources that will assist them to improve their personal situation.
• Maintains current knowledge of changes in the local community with respect to labor market trends, income levels, the business community, and other community agencies.
• Maintains communication with other agencies or organizations to include the New Mexico Department of Workforce Solutions, the U.S. DOL, various Chamber of Commerce entities, and other community agencies.
• Dedicates six hours of each week to call on businesses to develop partnerships with local businesses to educate employers and create top-of-mind and preferred hiring status for GINM participants.
• Attains goal of making at least twenty employer contacts per week and maintains current file of employers contacted.
• Collaborates with each client to create a formal Individual Service Plan to establish key goals, strategies, and timelines in order to effectively meet each client’s needs that support timely job placement.
• Assists in achieving monthly and annual program goals and objectives including number of persons served and placed; meets or exceeds annual individual placement and persons served goals (this number will vary according to program, goals and at the discretion of the Program Coordinator and Department Director).
• Assists clients with development of skills relevant to all aspects of the job search: resume preparation, cover letter preparation, how to conduct an effective job search, effective interview techniques, and specific job leads that match client’s Individual Service Plan objectives.
• Manages participant files and timely maintains accurate documentation of services provided including case and contact notes.
• Responsible for gathering satisfaction survey data from participants, funders, employers and other stakeholders.
• Responsible for CARF compliance and maintaining standards in areas of responsibility.
• Performs other incidental and related duties as required and assigned.

• Knowledge of organizational practices, policies and procedures and compliance with same.
• Knowledge of and compliance with all safety policies and procedures.
• Skill in operating various word-processing, spreadsheets, and database software programs.
• Skill in gathering, analyzing, and organizing information.
• Skill in working effectively under pressure.
• Knowledge of and compliance with organizational practices, policies and procedures.
• Knowledge of and compliance with all safety policies and procedures.
• Ability to train a variety of skills in varied environments, with different physical demands.
• Ability to cold call employers to communicate benefits of the GINM Gateway to Work program in order to develop brand awareness and business partnerships.
• Ability to train persons served on a variety of job development skills in order to facilitate career employment opportunities.
• Ability to travel as required based on caseload and scope of work.
• Ability to read and interpret documents such as time studies, case notes, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to timely prepare accurate, complete and legible reports and create and present detailed and effective speeches and presentations.
• Ability to travel around Albuquerque metropolitan area and outlying areas around the state.
• Ability to exhibit excellent customer service skills.
• Ability to read, write, and understand English.
• Ability to carry out instructions in verbal and written format.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
• Ability to work extended hours and various work schedules.
• Ability to maintain confidentiality.
• Ability to work independently and demonstrate time management skills.
• Ability to handle multiple tasks and meet deadlines.
• Knowledge of applicable federal, state, county and local laws, regulations, and requirements.
• Knowledge of Americans with Disabilities Act (ADA).
• Knowledge of outreach services and activities, funding agencies, and community health care and vocational services.
• Ability to plan, implement, and evaluate individual client care programs.
• Knowledge of and compliance with applicable federal, state, county and local laws, regulations, and requirements.
• Knowledge of the Americans with Disabilities Act (ADA).
• Knowledge of outreach services and activities, funding agencies, and community health care and vocational services.
• Skill in operating various word-processing, spreadsheets and database software programs.
• Ability to drive safely and efficiently.

Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25 lbs and may occasionally be exposed to outside weather conditions. Exposure to behavioral problems and other risk situations that may require crisis management and other techniques to protect self and client. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required based on caseload, scope of work.

Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

• Bachelor’s Degree in social services or related human services field, preferred.
• One to three years’ work experience in case management or social work is preferred.