Production Manager- FT Dunn Ave.

4243 Dunn Ave. Jacksonville, FL 32218

Job Title: Production Manager

Department: Retail

Reporting to: Regional Manager

Date: July 2024

Position Status: Updated

FLSA Status: Exempt

Job Summary :

The Production Manager primarily manages the production areas and is responsible for obtaining production and sales goals along with overseeing the production team. This position also assures that all donated items are properly received and sorted, all items are priced appropriately. The Production Manager assists in the management of a retail store primarily in the back production area and works with the management team to oversee a clean and safe store and to meet weekly budgeted production and sales goals.

Minimum Qualifications :

Education

High School or GED preferred.

Experience

3 to 5 years as manager or related work experience in a production environment

Licensure,

Certification,and/or Registration

None

Other Qualifications

• Ability to think and act strategically
• Willing to “roll up your sleeves” and work “hands on”
• Ability to work in a fast-paced environment and adapt quickly to shifting priorities
• Excellent communication skills, both verbal and written.
• Must have excellent customer service skills.
• Must have by able to promote and ultimately be responsible for workplace safety.
• Able to handle donor and employee relations.
• Proficiency with POS reporting procedures.
• Must have reliable transportation and a valid driver’s license.
• Energy and enthusiasm to help others.
• Ability to learn and adapt to change.
• An excitement for a career in retail.
• Able to work independently as well as with a team.
• Be able to perform basic skills on a computer.
• Must be able to read and comprehend.
• Must be able to do basic math calculations using a calculator.
• Able to regularly lift up to 25 pounds and occasionally lift up to 50 pounds.
  
  

Job Duties

Essential Duties

% of Time

Back of Store Duties:

• Directly responsible for production goals, maintaining and organizing the production room, staffing and training the production team.
• Responsible for modeling and /or teaching appropriate, real work behaviors.
• Safe guards company property, including donated goods. Reports any incident of theft, stashing, misappropriation of company equipment.
• Receives and sorts donations, selling salable items in the store and process other raw donations to aftermarket stores.
• Evaluates need for unsorted donations as needed and maintains adequate levels of stock
• Greets and assists donors; always providing prompt, courteous service.
• Provides training for staff re: proper Donor customer service.
• Breaks down donations into appropriate bins of like merchandise.
• Examines shoes, electrical, and mechanical merchandise and other non clothing items to determine, appropriateness for sales floor, in accordance with established standards.
• Places salable clothing on hangers to meet established quotas. Hangs clothing on racks for transporting to the sales floor, keeping similar types of clothing grouped together.
• Counts and records pieces of clothing hung.
• Places unsellable clothing in appropriate bins.
  
  

50%

Management Duties:

• Supervises store employees and is the primary authority concerning processing of donated materials in a timely manner following the production system.
• Responsible for the store revenue goals and budgeted expense with the management staff
• Ensures compliance with all store policy and procedures as outlined in the Store Manual, the Employee Handbook, and the other policies issued by Goodwill.
• Ensures proper accounting for all store revenue.
• Administers disciplinary actions with general guidance from senior management and Human Resources.
• Ensures good customer/donor relations by maintaining high standards of customer service as outlined by the customer service manual.
• Trains and develops staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures promote a safe, productive work environment.
• Coordinates communication with Regional Manager for all merchandise pickup and delivery.
• Conducting performance reviews and disciplinary actions
• Oversee in the absence of store manager day to day operation of store, opening, assigning tasks and closing of store
• Opens store on time and closes in a timely manner.
• Makes daily deposits
  
  

45%

Other duties as assigned.

May be required to travel to other stores on an as-needed basis.

5%

Supervisory/Decision making Authority

Does the position require customary supervision and management of at least 2 or more full-time employees? Yes No

Enter the number of direct reports and their position titles: 5 to 20 Sales Associates & ASM

PHYSICAL REQUIREMENTS:

• Required
• Standing
• Walking
• Lifting (Up to 50lbs)
• Carrying (Up to 50lbs)
• Kneeling
• Pushing/Pulling
• Bending/Stooping
• Reaching
• Turning
• Repetitive Motions
• More than 2/3 of the day may require standing, using fingers, hands or feet.
• Preferred
• Color Recognition
• HAZARDS:
• Housekeeping and/or cleaning agents
• Proximity to moving mechanical parts
  
  

SKILL REQUIREMENTS:

Required

• Respectful customer relationships
• Reading
• Math Skills
• Drive motor vehicle
• Typing/Keyboard
• Word processing software
• Basic payroll/accounting skills
• Operate office machinery (fax, copier, etc.)
• Verbal communication (including telephone)
• Written communication (including composition)
• Operation of point of sale/inventory software
• Reasoning and logic
• Maintain records
• Sensitivity to service population’s cultural and socioeconomic characteristics
  
  

Preferred

• Public speaking/group presentations
• Verify data, including sales numbers
• Organize and prioritize information
• Team-oriented and collaborative interpersonal relationships
• Organize and prioritize information