Assistant Store Manager

Ready to level up your leadership game—and make a difference while doing it?

We’re on the hunt for an enthusiastic, hands-on Assistant Store Manager to help lead the charge at one of our Goodwill retail locations. This isn’t your average retail job. You’ll be mentoring team members, supporting day-to-day operations, and helping the store hit its goals—all while being part of something bigger than just sales.

Every shift is a chance to build brighter futures, cheer on your crew, and maybe even uncover a one-of-a-kind thrift treasure (yes, the perks are real). If you’re passionate about people, retail, and purpose, we want you on our team.

Let’s do some good—together.

Position Objective:

Responsible for day-to-day management of the assigned retail store and for meeting sales and production goals determined by strategic planning and budgeting processes. Must provide training, coaching, and support to team members along with ensuring proper tools and equipment are accessible for team members to be successful. Must have the ability to work flexible full-time schedule to include days, evenings, weekends and holidays.

Essential Duties:

• Completes store operational requirements by scheduling and assigning employees; following up on work results.

• Maintains store staff by recruiting, selecting, orienting, and training employees. Develops team approach to meeting objectives.

• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

• Assists marketing personnel with donation development in area of control; monitors and evaluates efforts; reports trends regularly.

• Ensures availability of merchandise and services by maintaining adequate inventories; coordinates needs with support staff.

• Assists in the formulation of pricing policies by reviewing merchandising activities; determining additional needed sales and promotions; authorizing clearance sales; studying trends. Keep work area neat, clean, and safe.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

• Contributes to team effort by accomplishing related results as needed. Partners with GoodWORKS Program Manager to provide appropriate training programs for clients that will assist clients in meeting their goals. Assists with the evaluation of client job performance.

• Protects employees and customers by providing a safe and clean store environment.

• Other duties assigned by Goodwill

Essential Skills:

• Alignment with Mission, Culture, and continuous improvement

• 5 years prior retail experience and 1 year of supervisory experience

• Above average written and verbal communication skills

• Demonstrated leadership ability

• Intermediate digital literacy

Core Competencies:

• Ability to develop and communicate goals in support of Goodwill’s mission.

• Ability to enhance others’ commitment to their work.

• As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.

• Ability to convey confidence in employees’ ability to be successful, especially at challenging new tasks; delegating significant responsibility and authority.

• Ability to demonstrate support for innovation and for organization changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organization change.

• Ability to delegate responsibility and to work with others and coach them to develop their capabilities.

• Ability to take responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.

• Ability to ensure that information is passed on to others who should be kept informed.

• Ability to express oneself clearly in conversations and interactions with others.

• Ability to express oneself clearly in business writing.

• Ability to plan and deliver oral and written communication that make an impact and persuade intended audiences.

• Ability to notice, interpret, and anticipate others’ concerns and feeling, and to communicate this awareness empathetically to others.

• Ability to gain other’s support for ideas, proposals, projects, and solutions.

Education:

• Advanced reading, writing, and math.

• High School diploma or GED required.

• 4-year degree in Business Management or Marketing preferred.

Work Environment:

Retail environment with fluorescent lighting and climate-controlled temperature. Occasional exposure to dust, lint, and other irritants generated by the sorting and handling of donated goods. Occasional exposure to outdoor weather conditions. Frequent nontraditional (nights and weekends) hours. Some instances of short deadlines and fast-paced situations or demands.